At ibis, we want you to have a great stay with us.
Our superhero staff work tirelessly to make your stay just how you want. If something goes wrong, we want to fix it for you.
If we can't resolve an issue in 15 minutes, your stay will be free, guaranteed.
What happens if they don’t rise to the challenge?
Our superhero staff will do everything within their powers to solve your issue within 15 minutes. But if they don’t, then your stay is on us! It’s our promise to you to guarantee you the best stay possible.