I stayed at Ibis Styles Jakarta Mangga Dua Square for a week in November. Upon check in, we were told that since we did not specify any preference for smoking or non smoking room, we would be given a smoking room as it was the only one available with king size bed. After insisting about the fact that that we wanted a smoking room with a king size bed, the front desk agent found a room for us. The only problem was that you could clearly see that it was two beds put together and not one king size bed, and that the bedsheets were too small. At first the room was very noisy: there was a strong noise coming from the bathroom. However that was promptly fixed by maintenance. On the second day, housekeeping forgot to leave toilet paper, which can happen. However it took 3 calls to reception and one hour to have it delivered to the room. It was difficult to reach front desk, operator, room service and housekeeping on many occasions: the phone would just ring and no one would pick up. I often had to call 4 or 5 times before being able to speak to someone. The breakfast was normally until 10 am, however starting from 9.30 a lot of items from the buffet were already missing and not refilled, unless you would ask a waiter, who would then bring some of the requested item to you only. The hotel itself is not bad and the location either, as you have a shopping mall right next door, taxis available 24 hours...however the service and the attention to guests definitely needs some improvement! Personally I would not suggest this hotel.