I chose Ibis knowing that it is part of Accor Hotels, and so I was expecting more from it. When I got to the hotel, I was surprised when the woman at the desk did not know the full details of my booking. She did not know that I have free breakfast and free internet. She then asked me to show her my booking details. Good thing I printed it out. She did not apologize for not knowing it, but issued me the internet login details and breakfast vouchers for two days. I went to my room on the third floor. I thought that it was small but I guess I should have expected it since I have read the review from tripadvisor. It was okay, I thought, since my plan is to go around the city anyway. However, come in the evening I had trouble sleeping. The pillows were not fluffy. It looked like it was used a thousand times. The airconditioning was not working even though I turned it to 23 degrees (it's only upto 23 degrees). I put my hand on the aircon to check if it's spewing cold air, but it did not. I just opened the window, only then the room became cold and I fell asleep. By the way, the internet ran upto 1Mbps but became slow to intermittent from time to time. I had used my Telstra data plan instead. The next morning I felt tired, but I had to wake up early because I needed to go to church. While packing my things, I discovered that the floor under my bed was really dirty. It was really dusty, and I saw apple earpod case under the bed which I assume it was from the previous occupant. I turned the TV o, but there was no signal! Now that's really unacceptable. I went downstairs to get my breakfast. I was not greeted by the lady at the counter, but told me to order at the other side because her side is for giving out the orders. I was kind of annoyed since I did not get a good sleep and I was expecting a friendlier greeting from her. The food was good, and the coffee tasted okay. I made a decision to checkout that afternoon and move to another hotel because I was NOT HAPPY with my experience on the first night. I mean, seriously, the floor under my bed was not clean, no TV signal? That's housekeeping 101 and they failed it. And then, when I checked out, the woman (she's not the same person when I checked in) could not check out me because she's not familiar with the system. Good thing the manager was there to assist her. Again, no apologies from them. This experience is so bad I could not think of anything more to say except that they totally messed it up.