We had a problem with our booking as it had been cancelled twice by someone. However it was reinstated at the nth hour. We had requested for a room on a higher floor but at the time of check in, we did not get it. In the room allotted to us,the bathroom fittings were faulty and since our stay was for 7 nights, we were shifted to a good room. Vasco and Marlene Silva at the reception desk were very helpful, polite and courteous. Breakfast was not very good and breakfast items like croissants, bread, tarts, etc. were not being replenished and we had to wait for a long time. We noticed that the first couple of days the juice was good, but later on, it used to be diluted with water. Also, the lady attendant did not speak or understand English, which made it difficult to communicate. The hotel is clean and the room given to us was very comfortable and quiet. There were no nearby room doors banging at night. We had very disturbing nights at Mercure Porto Centro in Porto. The location of the hotel is very good : it is close to the Metro station at Praça Marques de Pombal. This Metro station has very good connections to sightseeing, restaurants and shopping. Overall, a very pleasant stay and would certainly recommend Ibis Styles, Lisbon.