Honestly, I was disappointed. I'll accept some responsibility, because I should have researched the hotel better, instead of relying only on the Accor website. Positives: the bed was comfortable, breakfast was served early enough for me to get to the airport, the morning front desk staff were lovely and efficient, the door-to-door Hotel Hoppa was a relief Negatives: found a plastic bag in my daughters bed (underneath the comforter) which led me to believe the room had not been adequately cleaned. I mentioned it to the front desk as we were leaving, the young man seemed properly horrified by it. It wasn't reported at the time because we were exhausted and had just been through some of the issues listed below in the restaurant, and I was uncertain of my temper by that point. --the description of a 'practical' bathroom did not lead me to realize that it meant the rooms did not have bathtubs (this was a disappointment because my daughter and I both have fallen in love with the depth of the baths in the Novotel). I'll take responsibility for this, though, because I should have looked on more than the parent website. I was distracted by the very fun decor. --the waitress for our evening meal avoided us after I requested to know what on the menu might be free of my particular allergen or easily made free of it (though she did, at least, take the card explaining the allergy into the kitchen) and I had to go look for someone to pay at the end of the meal --when the evening manager(?) came to my table with the chef to discuss this allergy it was very obvious that he knew nothing about the menu or what was in any of the dishes and seemed more concerned with absolving the hotel of any responsibility should I have a reaction than actually helping me keep that from happen. He also did not want me to discuss this with the person who would actually be making my food and therefore, what should have been a one minute discussion with the chef turned into a five minute waste of mine and the chef's time before I finally told him to stop talking so I could actually order my meal (my step-son is a chef. I know the chaos I can cause in the kitchen. This really bothered me, because he was interfering with my ability to communicate with the person I was trusting my health to and I'm not particularly difficult to please, except for wanting to be able to breathe after eating.) I will be staying elsewhere the next time I'm in London.