Everything seemed to be going fine. Check-in was easy, and a friendly receptionist. Free parking, always a bonus. The room was great, even if it wasn't carpeted. Freeview television. A decent-size bathroom. Buses into town every half hour (on a Bank Holiday). What could go wrong? Having read other reviews, it turns out a group of children on a coach trip decided to smoke in their rooms at half past midnight. I hope these idiots were suitably punished for ruining our stay, and that of many other guests. The alarms went off in every room. The noise was deafening. Some of the guests on our floor seemed to think we were responsible. No one seemed to know whether it was a real or false alarm. By the time most of the guests on our floor decided to evacuate, the alarm stopped.
Next morning, the buffet breakfast was very good. Staff were quick to replace items that had run out. they also cleared and re-set tables swiftly.
We enquired on check-out what the commotion was all about in the night. We were told someone had smoked in their room, and set off the alarms. Apparently, it only sounds in the room for a short while, before going off in every room. We were asked if we had evacuated, and replied no. We explained that no one seemed to know what to do, and several guests also stayed in their rooms. By the time we started to evacuate, the alarm had stopped. Another receptionist, perhaps the manager, was called, who severely criticised us for not evacuating. (Interesting that no roll call was done, as is normal hotel procedure). The person then sarcastically wished us a nice day. Perhaps, if the offending guests were ejected, fined and banned, such behaviour might be less frequent.