ibis Saigon Airport 4 stars

The hotel is fantastic, very close to the airport, incredible staff, very clean rooms and hotel. The food is amazing. I look forward to being back

I stayed at this hotel for over 3 weeks. it is within walking distance of the airport but there is also a shuttle bus. There is a starbucks right in the lobby. There are many convenient stores and a mall (Mena Mall) adjacent to the hotel. But the highlight of the stay was staff at front desk who paid a lot of attention to detail. For example, Bao Chau and her team helped me with booking the shuttle, printing documents and extending my stay. After I checked out they also called me about a piece of luggage that I had forgotten behind. In terms of improvement, the room service menu is limited. The burger that I ordered had a patty that was still half frozen. Also, they dont associate the room service expenses with your membership points like they do at other Accor properties.

Layover in Ho Chi Min. Hotel is very close to the airport and within walking distance. Just watch the traffic. They also run a shuttle bus if you have lots of luggage. Rooms are basic and similar to hostels, but clean and comfortable beds. Breakfast was actually very good and the service was excellent.

I’m writing this review as a fully paying guest, an ALL Platinum member, and someone who has stayed at Accor properties all over the world – and I can confidently say that my experience at Ibis Saigon Airport was one of the worst I have ever encountered. Let me start with this: if you’re considering staying here expecting basic hospitality, cleanliness, and professional service – look elsewhere. Upon arrival, my wife and I were placed in an upgraded room. While this was framed by management as a grand gesture of goodwill, it was in fact part of my Platinum-tier entitlement. That’s where any semblance of a pleasant stay ended. What followed was nothing short of chaos and embarrassment: My wife personally went down to the lobby to request a frying pan and a small amount of oil – standard requests in an “apartment-style” room. Over one hour later, after four staff visits, we were still missing basic items. The final delivery included dirty utensils, and the staff member even questioned why we were asking for more, saying she had “already brought everything.” When I followed up with reception, they referred to my wife as “your friend in the room.” This level of unprofessionalism and casual disrespect is unacceptable – especially after providing her passport at check-in. I ended up cleaning the cooking items myself at 10:30pm, after an hour and fifteen minutes of delays. The frying pan, when it finally arrived, was greasy and unhygienic. After voicing my concerns to the Front Office Manager (Ms. Chau), she acknowledged the poor service and even offered to return the 3,000 points I used to partially pay for the stay. I appreciated the gesture at the time – only to find out, days later, that they had retracted it. Why? Because the hotel had now decided that the room upgrade (which was part of my tier benefits), a couple of drinks, and a complimentary fast-track airport service (which they offered, not me) somehow cancelled out their own failed service delivery. To justify this, the General Manager emailed me a list of “extras” they believed I had received – including keeping the rooftop bar open until 1AM (which I never used) and listing down costs of “compensations” that were never offered in lieu of the points. It felt less like customer care and more like a petty financial audit – one that insulted my intelligence and completely ignored the initial reason I complained. Rather than owning the mistake and honoring their word, the management team decided to weaponize “service gestures” retroactively, blaming the guest for accepting what they themselves had voluntarily offered. The tone of the final email was particularly galling: rather than taking accountability, it leaned on emotional appeals like “we are hurt that you are disappointed because we gave you our best.” I'm sorry – “our best” should not result in dirty cookware, delayed service, disrespectful language, and broken promises. This is not hospitality. This is damage control disguised as professionalism. I left this hotel not just disappointed, but staggered by the arrogance of the management team – especially the General Manager – who preferred to highlight their own perceived generosity rather than listen to a guest who was clearly let down. I’ve stayed in budget hotels with better service ethics than what I experienced at Ibis Saigon Airport. I will never return, and I urge future guests to think very carefully before booking. There are plenty of other hotels near the airport where respect, efficiency, and actual hospitality still mean something.

room is clean, shower area abit small, only one universal power socket provided inside room. hotel room corridor lighting using motion sensor which auto black out if no one at corridor. breakfast is good and alot of variety foods. Hotel located near to airport, walking to airport need to cross heavy traffic highway. Hotel also provided transportation to airport