Have regularly stayed at Ibis Hotels in Europe - 3/4 times a year over the past 15 years - this one, although quite new, was below our expectations. Despite early check in (2 days prior arrival) the requested extra pillows weren't there & had to wait some time for them to arrive at our room. One day also had to collect bathroom towels from reception. On Thursday afternoon decided to have a drink in the bar. Bit cheeky advertising a bar when it consists of 2 - not well stocked - small fridges in the breakfast room. Asked at reception for white wine! None available. Told to have rose instead as it was better. Opted for beer! Couldn't get receipt for drinks bought & charged to room. Told could only have this if paid cash first. Next afternoon tried again, still no white wine, but now no Grimbergen Blonde either. This time offered Blanche or Rouge beer - told they were all the same.No one it appears was in charge of checking stock. Afternoon staff didn't deduct discount despite being shown Ibis Business 10% off Card: The young guy on evening reception refused to accept card for bottle of water & told us this card only applied to room/breakfast. Maybe we should have invoked the hotel's 15 minute rule on these points. On the plus side - young man (Charles) on reception on Wednesday took great deal of time & trouble to sort out a computer problem for us. Dicovered later there was also a problem with Hotel's WiFi system . Our room, though small - was clean & well fitted out, as was the recently refurbished shower room .All public areas were clean & pleasant also. Hotel close to Gare Du Nord & numerous bus routes. Taking a bus ( with same carnet tickets used for metro) gets you a great cheap way of site seeing. Loads of bars & restaurants around to suit any & every taste.