Capacity up to15 people
Area up to20 m²
Excellent customer service, a little bit of cleanliness needed in common areas. The room was superbly clean. The staff went out of their way to make sure I had a pleasant stay. They were very courteous. They know that 80-90% of their guests are on business, so they make a big effort to serve their guests in this sense.
Hotel was very clean, conveniently located by the bus station, and a great value for the money. Quiet too. There are nice restaurants nearby, but the hotel breakfast was also a great value and quite good.
We arrived to the hotel around 10pm after a long bus trip. We booked this hotel for being so close to the bus station in Queretaro. Next day, we continue our travels. The guy at the reception was very nice and kind. He asked the lady in the restaurant to wait for us to have dinner. The restaurant usually closes at 10.30pm. We had dinner, it was simple but good enough to go to the bed. Once in our room, I noticed the toilet paper was almost finished. I guess the cleaning lady knew in advance we were staying only one night!!! So she thought that very little toilet paper will be enough! Next day, early morning I took a shower: there was no shower gel!!!!! And of course there was any toilet paper!!! I complained at the reception, they told me: so sorry, why you did not tell us last night. You could come down to get some (because the hotel personal do not go to the room!) Really, we were extremely tired, the last thing we wanted was to complain, and go downstairs! Breakfast buffet was good. We specially like the chilaquiles; the green chilaquiles are very good.
Front desk staff could be better trained. Having a gold card we normally get offered an upgrade, a welcome drink and a gift in the room. We had to ask and were told that all the rooms are the same, only one welcome drink between the two of us. They eventually sent a small plate with some fruit. This hotel also doesn't have a bar.
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