ibis Mackay

The hotel is literally a 5 minute walk from the Arrivals hall of the airport. My elderly mother and I shared a room with two single beds so there wasn't a lot of extra room to accommodate two suitcases however the buffet breakfast more than made up for the lack of space. There were so many positives being it was quiet, you definitely can't hear the aeroplanes taking off and landing because of the double insulated windows, the decor was tasteful and appeared quite new, the rooms were delightfully clean and the beds and air temperature were very comfortable. There is easy room key access to a secure open carpark. The shower was small but easily accessible especially for the frail or elderly however I could find only one negative that I think could be easily solved by the hotel and I did leave the suggestion with reception. Our two single beds slid all around the room and you had to be careful sitting down or propping yourself up against the wall with pillows because the bed would slide away from the wall. If you are booking single beds check the problem has been resolved. There were no brakes on the casters and although reception bought up some wooden door jams to jam under the wheels to stop them rolling it didn't really solve the problem but it did lessen the problem. Overall it was a great place to stay and I would stay there again with no hesitation.

Conveniently located at the airport - room small but beds very comfortable. Rooms are always cleaned to a high standard. Facilities offered / available are good quality and bar is reasonably priced. I did not eat so cannot rate the restaurant quality

Had a good stop over at this hotel. Convenient and clean. The people that work in this hotel especially the woman at the café and restaurants were extremely friendly and always ready for a chat. Food at the buffet in the evening was probably a little sad but overall. fine.

Excellent location right across the road from the airport. Enjoyed a fabulous evening meal and wonderful breakfast at the hotel. Staff were super friendly and helpful. Would highly recommend if you have a early departure flight time.

Great Crew . Great Service from a great team . The new menu is well worth checking out . I like the pork larb . Perfect rooms for a couple of nights . Modern clean and roomy rooms . Super comfortable bedding .

The hotel was very handy distance from the airport and not far from the Mackay CBD. Rooms and facilities were great with a great range of meals which meant you didn't have to go elsewhere as there isn't much else around. The service from all staff was excellent and very friendly. The only negative I had was that the wireless internet wasn't overly good and I had to keep reconnecting or at one stage use my own work hotspot.

I stay here monthly and love that I can hop off the plane and literally walk in to the Ibis. Rooms are so quiet and clean, well priced and food great. Especially Thursday steak night. $12 and steak so tender.

Friendly helpful staff, clean modern room, safe car parking. Unbelievably although adjacent to Airport we didnt hear a thing. Incredible deal on breakfast at $1. Couldnt fault it. Excellent value for money.

Every thing is new, staff friendly & bed is comfy, Showers are a bit small & tight, Surprisingly no noise from the Airport but handy place to drop & go with the rental. Menu is good but limited, & the food is well presented and tasty, parking is in the open next to the hotel, & if it is raining take an umbrella

staff were very friendly, food was healthy and the coffee machine turned out a great cup of coffee. the beds were very comfortable and cleaning staff very nice. Close to the city. Thank you Ibis Mackay.

A new modern motel, great for short stays or where accommodation only is required. On site at airport therefore handy access however a distance from town. We had vehicle therefore unsure of access to transport but as at airport shouldn't be an issue. Had dinner and breakfast at restaurant - delicious meals reasonably priced, accepts Acco Advantage Plus therefore great discount.

Small but spotlessly clean, comfortable and well designed IBIS hotel. The food both dinner and breakfast was fantastic, staff made us feel VIPs and extremely welcome. This hotel is literally on the airport but has been so well built you wouldn't know there was an airport there at all, totally sound proofed. Wouldn't hesitate to keep going back.

We always enjoy our stay at Ibis Mackay, my husband and I are regular guests and we always feel very welcomed, the staff are very accommodating. Great price, very comfortable and clean. Totally recommend.

Excellent modern room. Great dining and bar. Very modern hotel. So easy to walk across to our flight early the next morning. Returned our car Friday afternoon and settled in for a stress free experience next morning. Fabulous breakfast. Worth being an Accor member for.

I travel a lot. Definietely one of the most comfortable beds I've slept in. Anywhere. And despite being next door to the airport, no plane noise. Internet is a bit slow by today's standards but adequate for emailing. But the restaurant - it really only survives on the virtue of zero competition within 5km. Service - its like a pub. Go order and go fetch when the buzzer goes off. Food, 3/3 meals they couldn't manage to get 3 meals done at the same time, and Quality was....ordinairy, (standard, think the worst RSL meal you've ever had and divide by 2). Unless of course you enjoy warm steak and cold vegetables served on a cold plate. No where near meets the expectations of $35/plate. Really hard to rate this hotel. The room side of things is great, the food side of things......pfft Parting remark - similar comments provided to hotel management on specific hotel feedback request last week, but no response to date. 'nuff said.

Have been staying here once a week since August and have always found the staff to be friendly, courteous and very helpful. Very handy location for me and probably the most comfortable bed I've ever slept in at a hotel. Food was always very good and at a good price.

Wonderful friendly staff nothing is a problem. Good food and wine and they have great latte's. Comfy bed, clean rooms with sound proofing so very quiet. Can not wait to come back a great place for a weekend getaway.

This hotel is now a must stop for us on our southwards trips. The staff are always friendly, helpful ant the meals always tasty and hot. The rooms are clean and comfortable and we always get a great nights sleep.

The staff and services at the Ibis Mackay were exceptional !!!! The location is unique, being right at the Mackay Airport, where you can have a 2-3 minute walk from the Terminal and be at the Hotel Reception. The staff were friendly as soon as I arrived, where is fact they greeted me like a long time guest, even though this was my first visit. Meals were very good and Restaurant staff were very helpful. In essence to anyone travelling to Mackay, the Ibis Mackay should be the only place to stay in Mackay.

Rooms were very tidy and well equipped, especially for a budget hotel. The bar and food was fantastic, the burger deal was my choice this stay and it didn't disappoint. Check in and out was quick and hassle free.