Capacity up to75 people
Area up to75 m²
CompanyRESIDENCE EVENT&npsb;(1.6km / 0.99mi)
Exhibition centreEXPOGRAD&npsb;(8km / 4.97mi)
Opera/symphony/concert hallMUSIC THEATER&npsb;(2.8km / 1.74mi)
Historic monumentALEXANDER TRIUMPHAL ARCH&npsb;(1.1km / 0.68mi)
Amusement parkPARK "CITY BOTANICAL GARDEN&npsb;(2.7km / 1.68mi)
Mall and Shopping CentreGALLERY&npsb;(0.3km / 0.19mi)
Tourist attractionBRIDGE OF KISSES&npsb;(2.7km / 1.68mi)
We are family of 5 - 2 adults and 3 children (13, 13 and 8 years). We booked 2 rooms in Ibis Krasnodar (1 double and 1 double where child under 12 years sleeps with parents in the same room). Well, it turns out that in Ibis it means that child sleeps with parents in the same BED, however if child is under 6 years old, the he/she can get own bed, but from 6-12 y.o. should sleep in the same bed with parents (that was the offer from receptionist). Of, course, we were not happy with this solution, since the double bed is also not so big for 3 to fit in. Then "the party started" - we felt that they are trying to make fools out of us looking for any kind of statements, instructions, wordings to just get rid of us. Even offering to BUY another room. At the end, I asked for extra blankets and put my kid on the floor. I was fun for him:) When we came back to the room, we saw hotel' s statement for " 15 minute satisfaction guarantee" that made us laugh and not in the good way, since it was not used in our case... So, please, dear management of Accor hotels, change your offer in home page for Ibis Krasnodar to not make your customers and employees feel stupid fulfilling promises that you are making... And give your employees power to make decisions based on current situation, not just follow instructions that cannot cover all possible life situations!
great location, great rooms, wonderful city, I'am loving it! Everything was very convenient, all is fine, close to the Krasnaya Str. and all major attractions. Services are at a high level, rooms are beautiful. Unfortunately, there are no fridge in a room. Proper air-conditioning system.
We reserved 2 rooms for 3 people and they charged one to my friend and 2 to me. They apologize on the reception and they accept make refund direct to the same card and ONE mont days ago I still waiting the amount on my account...
ibis Krasnodar Center
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