In my almost 10 years as Accor Club Member, staying at all Accor member hotels in my travel plans across from East (almost all in Asia Region incl Australia) to West (almost all from North, South & Central Europe), never have i seen or been treated in such a way by the night/evening shifts (probably 3-11 pm shifts) front desk staffs on duty from 12 - 14 Dec 2017......in particular, I think his name is Kitamura and another bigger size guy (which after talking to the sneaky looking guy, gave me a smucking look as though I am a criminal) who seems to be hiding his name tag. I got extremely furious for tat criminal treatment. DONT BRING ACCOR HOTEL STANDARD DOWN!!!! I LOVE ACCOR HOTELS. Kitamura is that short, skinny & sneaky looking guy who NEEDS (along together with those other shift staffs as mentioned) to get out to explore more to understand the culture and flexibility in Asian Hotel industry. Do they think I do not know what I was doing or already had countless experience WITHOUT any issues in what can or can not be done in current hospitality environment? This is bad as these hotel staffs seems to either lack knowledge, insufficient experience or out right ignorant on what hospitality and ACCOR missions means. Not all things are done by the book, they need to understand the Asian culture, practice and the need for considerable flexibility in the way they handle things.....especially with hotel guest - Don't be rude and learn to exercise considerations on situations!!!! I come to realize the difference in Japan culture depending which prefecture you are visiting......and I think the Tokyoeans fair badly than the rest in terms of hospitality, humbleness and friendliness. I certainly hope this is my non-conclusive observations of the tokyoeans. Don't put profitability above hospitality....for one, just imagine when even i ask for bottle waters, the front desk says that guest only gets it when they check in. Can you believe that?! Its a really nice & well located hotel but the aboves can really spoil all the good points and paint it into a really bad picture. If I ever visit to Tokyo again, i will probably not re-consider this hotel again unless they change their ways & attitude. Otherwise, its just the location as its plus point, that's all!!