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All amenities

Room amenities

  • Air conditioning
  • Automatic air control
  • High speed transmission line
  • High-speed Internet in your room
  • Sweet Bed
  • WiFi in your room (paying)

Bathroom amenities

  • Hair dryer in bathroom

Security

  • Audible smoke alarms in rooms
  • Deadbolts and/or locks in rooms
  • Emergency info in rooms

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Around the Hotel

Parks & Leisure

  • Other attractions

    SHINJUKU&npsb;(0.2km / 0.12mi)

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All hotel services

Offered Services
Paying Services
Offered
Paying

Parking

  • Private enclosed outdoor parking (nearby)
  • Private outdoor parking (nearby)

Business Services

  • WIFI in the communal areas
  • WiFi access
  • WiFi at the hotel

Parking

  • Private indoor parking (nearby)
  • Public indoor parking

Business Services

  • Internet connectivity
  • WiFi in your room

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Customer Reviews

Partnership with

wongeliza

3

Have found stain on the tower but we have not ask for change. During the last night of our stay, we smell some smoking in the room, after reported to the reception and still not improve, have reported twice and the second time when we call, reception ask if we have saw, but’s even nobody came to our room and investigate.

Tay08

4

This Ibis hotel which is part of the Accor group is clean, conveniently located and value for money. The room rate comes with breakfast. Although the breakfast bufet is not an elaborate spread, it is good enough to allow you to tuck in something before going out to explore Tokyo.

iansH1310KI

5

Having read a number of reviews stating excellent English-literate reception staff, good rooms/beds/breakfasts etc and smaller rooms (relative to what many of us are used to in EU/AS/US), I knew what to expect and got exactly that - no complaints at all. All up, a very conveniently located hotel smack in the middle of Shinjuku which I found easily on my first visit to Japan.

eeje

4

In general I don't have anything bad to say about the hotel. The service was excellent, the location very good (unless you look for more quiet experience). Room is Japanese style - very very small so be prepared if this is your first time in Tokyo. I gave it 4 points mainly because of what you get for the most expensive Ibis hotel I ever visited. Also I think one thing all Ibis hotels have a problem with - towels. You can see through them, very thin and old.

alcm64

3

In my almost 10 years as Accor Club Member, staying at all Accor member hotels in my travel plans across from East (almost all in Asia Region incl Australia) to West (almost all from North, South & Central Europe), never have i seen or been treated in such a way by the night/evening shifts (probably 3-11 pm shifts) front desk staffs on duty from 12 - 14 Dec 2017......in particular, I think his name is Kitamura and another bigger size guy (which after talking to the sneaky looking guy, gave me a smucking look as though I am a criminal) who seems to be hiding his name tag. I got extremely furious for tat criminal treatment. DONT BRING ACCOR HOTEL STANDARD DOWN!!!! I LOVE ACCOR HOTELS. Kitamura is that short, skinny & sneaky looking guy who NEEDS (along together with those other shift staffs as mentioned) to get out to explore more to understand the culture and flexibility in Asian Hotel industry. Do they think I do not know what I was doing or already had countless experience WITHOUT any issues in what can or can not be done in current hospitality environment? This is bad as these hotel staffs seems to either lack knowledge, insufficient experience or out right ignorant on what hospitality and ACCOR missions means. Not all things are done by the book, they need to understand the Asian culture, practice and the need for considerable flexibility in the way they handle things.....especially with hotel guest - Don't be rude and learn to exercise considerations on situations!!!! I come to realize the difference in Japan culture depending which prefecture you are visiting......and I think the Tokyoeans fair badly than the rest in terms of hospitality, humbleness and friendliness. I certainly hope this is my non-conclusive observations of the tokyoeans. Don't put profitability above hospitality....for one, just imagine when even i ask for bottle waters, the front desk says that guest only gets it when they check in. Can you believe that?! Its a really nice & well located hotel but the aboves can really spoil all the good points and paint it into a really bad picture. If I ever visit to Tokyo again, i will probably not re-consider this hotel again unless they change their ways & attitude. Otherwise, its just the location as its plus point, that's all!!

qzzoom

4

Very good location! Just around 10 minute walk form airport limousine or JR NEX or Tokyo Metro. Many restaurant and shopping nearby . Very convenience staying in IBLIS Shinjuku hotel for anything starting form here.

Luiz L

4

Tokyo is an expensive city. So, if you're goingo to travel to many places in the East, like I did, it's good to save with inexpensive, but good, accomodations. Ibis is next to Shinjuku station, the busiest station in Japan. From there, you may go to almost all cities in Japan. I recommend it!

Leila P

4

We enjoyed staying at Ibis Tokyo Shinjuku. It was amazing for us to find the room so neat and clean everyday, without asking for staff to do the cleaning. Toiletries, robes, slippers and towels were changed everyday. Thank you for making our stay very comfortable and enjoyable.

TF B

4

Nice hotel and great service & staff. Spoke with the manager, a very pleasant man. Very close to the shopping and transport. The only issue was the room air conditioning which can only operate on heat or cool which is selected by the staff so as the room ed heated it would not cool back down. The 1st night was a bit uncomfortable until the staff explained this to us. After that we left the air-con off.

Rebecca C

4

Shinjuku is a great location for seeing Tokyo and the hotel is in a good location. A single room was a good size for a solo traveller and had everything you could need for a few days. Breakfast was great when included in the room price but there are so many good places to go to if you don't need a hotel breakfast.

Wifi F

4

Hotel was flexible with my request and accomodated all guest needs for the overnight. Been a this hotel multiple times with many staff are very willing to serve. It is positioned well and easy to get to.

738tszwingy

5

Very convenient location and good service. Good for everything , shopping , dining , near to JR station and good value for all purpose . Room are small but is good for rest; and a hair salon just downstairs for your haircut after your wife’s shopping 🤣

Adelene29

5

The reception staff was friendly and can speak English well. The hotel is conveniently located and also with easy accessible to the different subway and JR lines and it was nearby with few cafes and eatery places and shopping areas

809ruben

4

Very good quality/price relation; extremely nice staff; very comfortable room given the price; lots of small extras in the bathroom; space enough; breakfast also good and served during a large period; very well situated if one wants to stay in the center of town.

Daniel Khoo L

4

Great staff, very well English spoken, very helpful. The staff helped me out on printing out my boarding pass after some difficulties and even helped me to get a taxi outdoor. Their patience with me is very helpful. Would recommend travellers will to stay.

CourtneyAmp

5

IBIS Shinjuku are well located, you could go anyway and connect to train and bus by walking...west exit might not be busy but easy to sleep. I lost my Starbucks Tumblur and call back to hotel staff so helpful

Looette

5

Stayed 4 nights in Sep 2017. Easy walk from Shinjuku station. Take west exit, you will be walking downhill to the first main street. You will see hotel to the left on the other side. Didn't use hotel restaurant but ate at McDonald's for breakfast (close by and cheap) and lots of Japanese restaurants in the streets behind the hotel. Conveyor belt sushi across the road. Yes, room is small by North American standards but typical of Japanese. I've been in smaller so found it very acceptable. The beauty is in the amenities provided in such a small space, including fridge, kettle, shelving unit, TV, flashlight for emergencies etc. I had a twin room and when making the reservation, I asked for extra pillows as I often find you only get one small pillow in Japan. To my surprise, there were 2 pillows on each bed and an extra one placed at the foot of one of the beds! A helpful tip if trying to watch TV in English: the only english channel is BBC but when I turned on the TV it was dubbed into Japanese. After playing with the remote for awhile, I found a button on the bottom right that opened a menu on the TV in the top left corner. It was in Japanese but when I scrolled through the 3 choices, one of them turned off the dubbing so I could listen in the original English. One small annoyance was no wastebasket in the washroom. I used a small plastic shopping bag and housekeeping emptied it out and left it for me to reuse each day. We had to take Shinkansen to Kyoto and I was concerned about how much luggage we had. What I discovered is that in Japan, most people have their luggage shipped from one hotel to the next! I talked to the IBIS front desk clerk the night before we were to leave and he was very helpful with this, taking down my reservation information for Kyoto, then calling the hotel to confirm my reservation and the address. He prepared all the paperwork and so when we went to check-out in the morning, we left 4 suitcases with them and headed off to the train station with just overnight bags. Our luggage arrived at our Kyoto hotel the next day around noon. And all for approx Y6000!! It explains why I never saw people at the train station with big bags. Overall, I quite enjoyed my stay at this hotel and would recommend it.

mandgharch

5

We arrived in Tokyo at 10pm from Australia. Ibis was a quick 5 min walk from Shinjuku Station. With 2 young boys this was a must (especially at that time of night). We had 2 rooms with a buffet breakfast and couldn't fault anything. Will definitely be a returning customer.

Richard B

5

Very efficient check-in and check-out, with members welcome drink offered. Multi-lingual staff available. Good coffee-shop/ restaurant by the lobby with a reasonable selection of food and drink, while there are dozens of places to eat within 5 minutes walk. Rooms are on the small side, but well laid out, maximising the use of space. Great location, a few minutes walk to Shinjuku station and the subways. Price-wise, it represents very good value, whether for business or holiday. Been coming here since it was open, and will continue to.

clodias2016

5

I loved the stay; only problem the drying machine not working well, other than that all excelkent. Breakfast perfect, access to information eaay; great location, walking distance from key points. The staff waa excellent.

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ibis Tokyo Shinjuku

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