The Aachen Ibis Budget is a study in contrasts between usable and comfortable rooms, and non existent service in every other area. Free wi-fi, that is indeed wi-fi, and indeed free, just not usable in any normal sense when in your room; particularly at the conveniently placed desk, where we would normally use the wi-fi. In fact, the only way to get a response to a search in under 8 minutes, is to stand in just the right place by the door, holding your computer, tablet or smartphone at just the right angle, and in just the right position. This tends to be sub-optimal for the minimal wi-fi experience the adverts would suggest. Similarly the coffee vending machine in the entrance area, which is quite ready to accept money, but shyly reluctant to dispense any coffee, or refund any money fruitlessly inserted in search of such. And coupled of course, with surly, indifferent staff, who ignore the above problems, after being asked for assistance, and who happily will abandon customers in the middle of a credit card transaction, for 20 minutes, to answer the phone; or haranguing a guest for daring to get a refill of the thimble-full of juice provided with the overpriced breakfast Coupled with a website that offers, and logs, early check in, said facility being stoutly denied by the staff, and we would strongly suggest that you stay at one of the other excellent ibis hotels in Aachen, rather than intrude of the privacy of the Ibis Budget.