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All amenities

Room amenities

  • Automatic air control
  • Automatic wake up call
  • High-speed Internet in your room
  • Manual temperature control
  • Operator wake up call
  • Sweet Bed
  • WIFI in your room
  • Work desk in all rooms

Bathroom amenities

  • Accessible bathroom
  • Shower


  • Audible smoke alarms in rooms
  • Deadbolts and/or locks in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security peephole
  • Smoke alarm in room


Around the Hotel

Parks & Leisure

  • Concert hall

    HAMMERSMITH APOLLO&npsb;(2km / 1.24mi)
    O2 EMPIRE&npsb;(1km / 0.62mi)
    ROYAL ALBERT HALL&npsb;(3.8km / 2.36mi)
    SHEPHERDS BUSH HALL&npsb;(1.61km / 1mi)


  • Stadium

    TWICKENHAM&npsb;(16km / 9.94mi)
    WEMBLEY&npsb;(12km / 7.46mi)

Tourist info

  • Special tourist area

    NATURAL HISTORY&npsb;(5km / 3.11mi)
    NOTTING HILL&npsb;(3km / 1.86mi)
    OXFORD CIRCUS&npsb;(7km / 4.35mi)


All hotel services

Offered Services
Paying Services


  • Ramp access
  • Reduced mobility facilities
  • Wheelchair access

Business Services

  • High-speed Internet
  • Internet connectivity
  • Safe deposit box at reception
  • WIFI at the hotel
  • WIFI in the communal areas
  • WIFI in your room


  • Public outdoor parking


Customer Reviews

Partnership with



The rooms were what you would expect an Ibis Hotel in the chain. They were clean and tidy, with daily servicing. The greatest advantage of the hotel was its location across the road from the London Tube Station. The restaurant was satisfactory, with a limited menu; however, across the road at the back of the station is a range of very good restaurants.



Great place to stay within a few minutes walk to transport, tube, buses etc and a large Westfield shopping centre. Staff were friendly and utilised their technology efficiently. We were pleased we included breakfast in our booking.



Reception was by far the best I have ever had at a hotel. Although the room was basic it had it all and also a very comfortable bed. We had an excellent stay and would stay again. Staff were all very polite and informed. Thank you.

Kristin A


ShepherdsBush IBIS was the perfect hotel for our week in London. Good size room, clean wood floors and a comfortable bed. We had a toilet issue and they quickly moved us to another room. Tube station across the street and the bus stop around the corner. It was great!



Disappointed. Apparently refurbished hotel but still, structure is old and has very poor acoustic isolation. Got woken up by people walking in corridor and in rooms next and above mine, early in morning and late at night. Room doors equipped with door closers that make them slam shut with a "boom" at all times of day and night. Water pressure in shower was very low. Asked to fix it yet nothing changed. Evidently because of poorly designed plumbing. This is not acceptable for an Ibis hotel, especially at GBP 140+/night! Staff were very friendly and helpful, on 2nd day changed room to highest floor on back of building and got some quiet time. Breakfast a bit poor when compared to other Ibis hotels. Close to underground station, close to fast food restaurants and convenience stores. Rooms have A/C which you do need in summer.

Charles W


Great location, superb staff, good breakfast, only suggested improvements would have been a ceiling fan and a small fridge, free wifi and computers for guest use a plus, able to store luggage on last day which meant we could do a nice walk around Kensington on last day before going to the airport,very clean



Amazing Hotel, great staff, very clean comfortable beds....brilliant breakafast with avocado, lovely cheese and nice ham as well as full english very good quality for what you pay The hidden gem of Ibis hotels

Veltsu K


1st night - 15 mins waited that someone comes to serve for dinner....nobody came, so left the place. 2nd nighyt - 15mins waited and then asked what's the issue that employees are not coming to serve....empty restaurant as during the 1st night. Response, sorry... we are bit occupied...hmm, nobody in restaurant??? MANAGEMENT PROBLEM!!!



This Ibis hotel is fairly new and well situated for the Westfield shopping mall as well as the underground train service into central London - about 15 minutes. We have stayed twice and it is our hotel of choice when we go to London. Parking at Westfield costs around £6 for 24 hours and is a 5 minute walk away. The rooms are quiet and the staff really helpful. Breakfast and dinner are available at the hotel and Shepherds Bush is a lively area with lots of restaurants and food outlets. Definitely recommend this hotel.



We have stayed at the IBIS hotel in Shepherds Bush around 10 times or so over the last year. This time there have been a few changes, firstly the reception seems to have been turned into some sort of bar / coffee point!? (Please bring back a proper manned reception) (We were checked in by some type of mobile app on a staff members mobile phone). All the bed linen / Towels have been change to some type of budget linen and is just not the same as the previous white linen, it looks unfinished / dirty, not so comfortable to sleep under either. When we arrived the smell as we entered the room was an almost overpowering one of bleach. The general feel of the hotel is not quite so sharp, feels like some cost cutting is going on while the average room rate has increased! Very disappointing. IBIS you can and should do better!



free open wifi to the public means you cannot work whilst at the hotel if your business have secured servers which wa frustrating. I offered to pay to access their secure wifi so I could work but they weren't happy to accommodate my business needs. The staff are more than helpful, however I had an email confirming express check out as my card was taken at the time of booking however after physically checking out I received a call requesting I give y card details to pay for the hotel over the phone. Room was sort of clean apart from the smear across the bathroom door, the issue is if someone sneezes, runs a tap, flushes a toilet or speaks you hear it all in your room. Breakfast was mediocre, overcooked bacon, cold hash browns and sausages, a ban marie which doesnt cook a boiled egg, it took me 3 attempts and the 3 minute timer needs adjusting it should be at least 6 minutes as the water doesnt boil to cook your egg.



Hotel booked as we were going to a concert at the Shepherds Bush O2. Hotel very close to O2, the tube station, Westfield shopping centre, lots of great places to eat and a Brew Dog pub. The room was surprisingly spacious and very comfortable. Hairdryer and kettle provided. Nice touch to get a £5 voucher if you opt not to have your room cleaned.



Good stay. Could here a few folk walking around but nothing intrusive. Rooms probably ready for an update but not tired. Breakfast smelt great in the morning, wish I'd paid for it. Cheaper ibis in London but this is the best sleep so far.



Everything was good, would have been cheaper if we booked in advance, but still reasonably cheap for everything we got. All of the staff was friendly, and the hotel was in a good area for what we wanted, will defiantly stay again :)

Cerrys W


Very good for how much you pay, breakfast was lovely and also great value for money, the room was wonderful lots of space and perfect for a short trip, the online check in saved me a lot of time when I got there.



This was my third stay over the last few years. I have noticed a distinct decline in standards which may make me look elsewhere in future. Specifically, here's a list: Lot of new staff who are completely unfamiliar with local information re transport options around London, and unaware of tourist attractions in the city. There are NO brochures for any attractions available, in fact I found many more freely available at many tube stations. On arrival I was given a key card for a room that was still very occupied; embarrassment for me as well as the sleeping occupant! The much touted 15 minute Guarantee for service is a joke even to the staff it seems. It took me over 45 minutes to get a basic item that housekeeping had forgotten to replace that morning. If you don't mean it, don't say it! The wooden floors in the whole upper floors creak and groan with every step you take, and the hallway carpets need restretching or re-laying, and are on the way to being a trip hazard (don't say you weren't told!) The floor of the shower pods creak loudly with every movement which frankly becomes very annoying very quickly. Now a suggestion: a soapholder in the shower pod is needed for those wise guests who bring their own toiletries rather than rely on the liquid dogwash dispensers attached to the wall. A bar of soap on the pod floor is an accident waiting to happen. Lastly, and nothing to do with the hotel, is that since Morrisons Supermarket in the adjoining arcade has sadly closed down, the near deserted arcade and it's entrance, even up to the hotel's door, attracts undesirables especially at night, which I am certain female guests would feel intimidated by. In my opinion, this hotel which I considered quite a find on many levels, is much less so now. Pity.



Two night stay due to exhibition at Olympia. 10 minutes walk from Olympia. Nice and clean, staff pleasant. Breakfast plentiful and fresh. Pizza Express right next door, so nice and handy excellent staff and food.



Me and my partner stayd at Ibis Sheperds Bush for 10 days before Chrostmas, and we had a lovely time. This is the second time we stayd at this hotel. We are very satisfied with Ibis in general. Sheperds Bush is not London city city if u know what i mean, but it has lots shopping places. good eating places, a very big shopping center(Westfield), and other things.

Kate M


I've stayed in Shepherd's Bush several times, but never at the Ibis before. From now on it will be my first choice, so long as the price is OK. Welcoming staff, spotless room, comfy bed, excellent location. Wish I could've stayed longer.



I stayed at the IBIS in Shepherds Bush for an overnight business trip and it was excellent. Very convenient for the tube and access to Central London on the Central Line. There are lots of eating options in the area


Ibis Hotel

ibis London Shepherds Bush - Hammersmith



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