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All amenities

Room amenities

  • Automatic air control
  • Automatic wake up call
  • High-speed Internet in your room
  • Manual temperature control
  • Operator wake up call
  • Sweet Bed
  • WiFi in your room
  • Work desk in all rooms

Bathroom amenities

  • Accessible bathroom
  • Shower


  • Audible smoke alarms in rooms
  • Deadbolts and/or locks in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security peephole
  • Smoke alarm in room


Around the Hotel

Parks & Leisure

  • Concert hall

    HAMMERSMITH APOLLO&npsb;(2km / 1.24mi)
    O2 EMPIRE&npsb;(1km / 0.62mi)
    ROYAL ALBERT HALL&npsb;(3.8km / 2.36mi)
    SHEPHERDS BUSH HALL&npsb;(1.61km / 1mi)


  • Stadium

    TWICKENHAM&npsb;(16km / 9.94mi)
    WEMBLEY&npsb;(12km / 7.46mi)

Tourist info

  • Special tourist area

    NATURAL HISTORY&npsb;(5km / 3.11mi)
    NOTTING HILL&npsb;(3km / 1.86mi)
    OXFORD CIRCUS&npsb;(7km / 4.35mi)


All hotel services

Offered Services
Paying Services


  • Ramp access
  • Reduced mobility facilities
  • Wheelchair access

Business Services

  • High-speed Internet
  • Internet connectivity
  • Safe deposit box at reception
  • WIFI in the communal areas
  • WiFi at the hotel
  • WiFi in your room


  • Public outdoor parking


Customer Reviews

Partnership with



We enjoyed our recent stay at the Ibis Shepherds Bush. Having stayed there a few years ago we knew what to expect and it is still a decent value option in a good location. Service was fine and Elli on reception, who checked us in and out, was friendly and welcoming. Our room seemed a bit smokey/musty on arrival but letting some fresh air helped and it was fine otherwise. The bed was very comfortable although our sleep was interrupted one night by some rather loud inconsiderate neighbours in the next room, and their TV, well into the early hours. Overall though we enjoyed our stay and would happily stay again.

trevor c


This is my 5th visit to this hotel and my forth with my son.The location is ideal for our needs close to the tube, various restaurants,shops and parks nearby.The staff as always were friendly and excellent,our room was cleaned daily and our air conditioning unit kept the room at a manageable temperature.I asked for a quiet room and Ibis delivered on that score as we could hardly hear any outside or internal noise.The breakfast was good although maybe slightly more variety would enhance the experience but still a great way to start the day.I see some people had mentioned about lack of reception but i noticed no difference,staff were always on hand to check people in etc.The one addition which would make a difference is a mini fridge as most other branded hotels offer.All in all another great stay and God willing see you again next year.



This hotel is excellent and very straight forward. Decent rooms, easy check in and a nice location. The hotel has a restaurant as well making it easy to have a drink or light meal. Overall good place to stay for the right value.

Bengt C


Thank You! Very Good! Clean and fresh! Friendly and helpful staff! A very good location with good communications to the City and affordable with taxi to Heatrow. Close to an excellent mall with a lot of restaurants and shops.



we stayed in the ibis shepherds bush for a weekend visiting our son it is the fourth time we have stayed at this hotel,its easy to access from either the underground at shepherds bush on the central line or shepherds bush market on the circle and also the hammersmith and city line,threr is also an overground stop.the hotel is just 5 minutes from the westfield shopping centre and various bars and restaurants/cafes.we arrived at 10.50 and our room was ready which has always been the case when we,ve stopped here.the rooms are clean and comfortable the staff very polite and friendly.breakfast is ample with lots of continental and hot food aslo, there is a coffee machine to fill up when ever you feel like it.the bar is shared with the restaurant and prices for london are very reasonable.we would recommend this hotel as excellent value for money we have always enjoyed our stay here



The rooms were what you would expect an Ibis Hotel in the chain. They were clean and tidy, with daily servicing. The greatest advantage of the hotel was its location across the road from the London Tube Station. The restaurant was satisfactory, with a limited menu; however, across the road at the back of the station is a range of very good restaurants.



Great place to stay within a few minutes walk to transport, tube, buses etc and a large Westfield shopping centre. Staff were friendly and utilised their technology efficiently. We were pleased we included breakfast in our booking.



Reception was by far the best I have ever had at a hotel. Although the room was basic it had it all and also a very comfortable bed. We had an excellent stay and would stay again. Staff were all very polite and informed. Thank you.

Kristin A


ShepherdsBush IBIS was the perfect hotel for our week in London. Good size room, clean wood floors and a comfortable bed. We had a toilet issue and they quickly moved us to another room. Tube station across the street and the bus stop around the corner. It was great!



Disappointed. Apparently refurbished hotel but still, structure is old and has very poor acoustic isolation. Got woken up by people walking in corridor and in rooms next and above mine, early in morning and late at night. Room doors equipped with door closers that make them slam shut with a "boom" at all times of day and night. Water pressure in shower was very low. Asked to fix it yet nothing changed. Evidently because of poorly designed plumbing. This is not acceptable for an Ibis hotel, especially at GBP 140+/night! Staff were very friendly and helpful, on 2nd day changed room to highest floor on back of building and got some quiet time. Breakfast a bit poor when compared to other Ibis hotels. Close to underground station, close to fast food restaurants and convenience stores. Rooms have A/C which you do need in summer.

Charles W


Great location, superb staff, good breakfast, only suggested improvements would have been a ceiling fan and a small fridge, free wifi and computers for guest use a plus, able to store luggage on last day which meant we could do a nice walk around Kensington on last day before going to the airport,very clean



Amazing Hotel, great staff, very clean comfortable beds....brilliant breakafast with avocado, lovely cheese and nice ham as well as full english very good quality for what you pay The hidden gem of Ibis hotels

Veltsu K


1st night - 15 mins waited that someone comes to serve for dinner....nobody came, so left the place. 2nd nighyt - 15mins waited and then asked what's the issue that employees are not coming to serve....empty restaurant as during the 1st night. Response, sorry... we are bit occupied...hmm, nobody in restaurant??? MANAGEMENT PROBLEM!!!



This Ibis hotel is fairly new and well situated for the Westfield shopping mall as well as the underground train service into central London - about 15 minutes. We have stayed twice and it is our hotel of choice when we go to London. Parking at Westfield costs around £6 for 24 hours and is a 5 minute walk away. The rooms are quiet and the staff really helpful. Breakfast and dinner are available at the hotel and Shepherds Bush is a lively area with lots of restaurants and food outlets. Definitely recommend this hotel.



We have stayed at the IBIS hotel in Shepherds Bush around 10 times or so over the last year. This time there have been a few changes, firstly the reception seems to have been turned into some sort of bar / coffee point!? (Please bring back a proper manned reception) (We were checked in by some type of mobile app on a staff members mobile phone). All the bed linen / Towels have been change to some type of budget linen and is just not the same as the previous white linen, it looks unfinished / dirty, not so comfortable to sleep under either. When we arrived the smell as we entered the room was an almost overpowering one of bleach. The general feel of the hotel is not quite so sharp, feels like some cost cutting is going on while the average room rate has increased! Very disappointing. IBIS you can and should do better!



free open wifi to the public means you cannot work whilst at the hotel if your business have secured servers which wa frustrating. I offered to pay to access their secure wifi so I could work but they weren't happy to accommodate my business needs. The staff are more than helpful, however I had an email confirming express check out as my card was taken at the time of booking however after physically checking out I received a call requesting I give y card details to pay for the hotel over the phone. Room was sort of clean apart from the smear across the bathroom door, the issue is if someone sneezes, runs a tap, flushes a toilet or speaks you hear it all in your room. Breakfast was mediocre, overcooked bacon, cold hash browns and sausages, a ban marie which doesnt cook a boiled egg, it took me 3 attempts and the 3 minute timer needs adjusting it should be at least 6 minutes as the water doesnt boil to cook your egg.



Hotel booked as we were going to a concert at the Shepherds Bush O2. Hotel very close to O2, the tube station, Westfield shopping centre, lots of great places to eat and a Brew Dog pub. The room was surprisingly spacious and very comfortable. Hairdryer and kettle provided. Nice touch to get a £5 voucher if you opt not to have your room cleaned.



Good stay. Could here a few folk walking around but nothing intrusive. Rooms probably ready for an update but not tired. Breakfast smelt great in the morning, wish I'd paid for it. Cheaper ibis in London but this is the best sleep so far.



Everything was good, would have been cheaper if we booked in advance, but still reasonably cheap for everything we got. All of the staff was friendly, and the hotel was in a good area for what we wanted, will defiantly stay again :)

Cerrys W


Very good for how much you pay, breakfast was lovely and also great value for money, the room was wonderful lots of space and perfect for a short trip, the online check in saved me a lot of time when I got there.


Ibis Hotel

ibis London Shepherds Bush - Hammersmith



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