The place was a great disappointment. It resembles a cheap, run down 2nd class motel, that is used by Crack Dealers.
The so called morning buffet is not ready at 6:30 am as advertised. The food is cold. Instead of being able serve yourself buffet style, a lady serves you rations. She will ask you for a ticket. So I have to jump out of line and go back to the front lobby to get a ticket. Then I have to get back into the kitchen line. It makes me feel like you are in grade school going to the cafeteria.
You need to go to the Holiday Inn/Hampton Inn Guadalajara Airport and see how professional and well run their morning buffet is. It is very professional and an inviting place. The customer can come and go and serve themselves at their pleasure. The hotels there are not worried about rationing food.
Also there they offer all day complimentary coffee. They don't charge 25 pesos for a rinky dink cup of coffee that taste like burnt metal.
I guarantee you, if your hotel focused on maximizing good customer service, your profits will be maximized. Not the other way around.
The morning breakfast should be included with the hotel rate. Charging 120 pesos for the garbage you serve is a slap in the face.
Next, your computer/cyber service is pathetic. Your WiFi is cheap. For the rates you are charging you should have the best available WiFi for the consumer. That cheap starter/essential service you have is inexcusable and unacceptable.
Only one computer was working and that is an embarrassment. People are there for their visas. So having access to working computers is that much more imperative for the customer. I was there 6 days and the broken computer never once got touched or fixed. Also you need to have a printer and fax machine handy for the customer. Again all people are there for business (visas) with the US Consulate.
Another thing the computer should be always on and available. Having to go beg the front desk for a code every time is terrible customer service.
Again you need to go observe Hampton/Holiday Inn Guadalajara Airport.
Third, you advertise queen size beds. Your beds are nowhere near a queen size. At most on a good day, they are full size. They are hard as a slab of cement. Your pillows are more flat than an ironing board. Your towels feel like sand paper. Your shower heads should be at an angle, not straight above your head. It is really hard to scrub yourself with no room to move and