My account


All amenities

Room amenities

  • Air Conditioning
  • Air conditioning
  • Automatic air control
  • Automatic wake up call
  • Free WIFI
  • Operator wake up call
  • RJ 11 outlet
  • RJ 45 outlet
  • Satellite/cable colour TV
  • Work desk in all rooms

Bathroom amenities

  • Accessible bathroom
  • Hair dryer in bathroom


  • Audible smoke alarms in rooms
  • Deadbolts and/or locks in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security peephole
  • Smoke alarm in room
  • Sprinkler in room


Around the Hotel

Business stays

  • Company

    JUAN GABRIEL&npsb;(12km / 7.46mi)
    LOS AZTECAS&npsb;(10km / 6.21mi)
    PARQUE ANTONIO BDEZ&npsb;(15km / 9.32mi)
    PARQUE FERNANDEZ&npsb;(10km / 6.21mi)
    PARQUE GEMA 1&npsb;(10km / 6.21mi)
    PARQUE GEMA 2&npsb;(10km / 6.21mi)
    PARQUE JUAREZ&npsb;(10km / 6.21mi)
    PARQUE LAS FUENTES&npsb;(15km / 9.32mi)
    PARQUE OMEGA&npsb;(15km / 9.32mi)
    PARQUE RAMON RIVERA&npsb;(2km / 1.24mi)
    PARQUE RIO BRAVO&npsb;(8km / 4.97mi)
    PARQUE ZARAGOZA&npsb;(12km / 7.46mi)

Culture & Theatre

  • Museums

    ARQUEOLOGIA&npsb;(16km / 9.94mi)
    ARTE E HISTORIA&npsb;(14km / 8.7mi)
    HISTORICO DE JUAREZ&npsb;(15km / 9.32mi)
    PASO DEL NORTE&npsb;(14km / 8.7mi)

History & Nation heritage

  • Historic monument

    BENITO JUAREZ&npsb;(15km / 9.32mi)
    CATEDRAL&npsb;(15km / 9.32mi)

Parks & Leisure

  • Botanical gardens

    EL CHAMIZAL&npsb;(16km / 9.94mi)
    HERMANOS ESCOBAR&npsb;(2km / 1.24mi)
  • Casino

    EL CALIENTE&npsb;(4km / 2.49mi)
  • Other attractions

    DUNAS DE SAMALAYUCA&npsb;(20km / 12.43mi)
    GARITA DE METALES&npsb;(15km / 9.32mi)


All hotel services

Offered Services
Paying Services


  • Public outdoor parking


  • Ramp access
  • Reduced mobility facilities
  • Wheelchair access


  • Athletics stadium (nearby)


  • Connecting rooms available

Business Services

  • Fax machine
  • Free WIFI
  • Internet connectivity
  • Safe deposit box at reception
  • WIFI in the communal areas
  • Wi-Fi connection
  • WiFi access


Customer Reviews

Partnership with



The room was about 90 degrees. The hotel manager stated they control the air in the units. I told him its hot in the room. He said turn off the heater. I said we did can we have a fan. He refused to help accommodate us. He didn’t even try. We left to a different place!



For a few days is a good hotel. If you go to the consulate and medical exams, It does have a great location. Other than that....well....rooms are very small. If you need an Iron, you have to ask for that at the front desk, and no gym.



The price and location of hotel are great. The customer service, however, were not satisfactory! The staff needs to improve their customer service. The breakfast buffet was good for the price. The location of this hotel is perfect!



Bad services ata the restaurant food quality front desk when you ask for towels old towel clean less for the price you pay it has to be a better rooms bed towel better service the rooms too small you don't have choose for a better room



The place was a great disappointment. It resembles a cheap, run down 2nd class motel, that is used by Crack Dealers. The so called morning buffet is not ready at 6:30 am as advertised. The food is cold. Instead of being able serve yourself buffet style, a lady serves you rations. She will ask you for a ticket. So I have to jump out of line and go back to the front lobby to get a ticket. Then I have to get back into the kitchen line. It makes me feel like you are in grade school going to the cafeteria. You need to go to the Holiday Inn/Hampton Inn Guadalajara Airport and see how professional and well run their morning buffet is. It is very professional and an inviting place. The customer can come and go and serve themselves at their pleasure. The hotels there are not worried about rationing food. Also there they offer all day complimentary coffee. They don't charge 25 pesos for a rinky dink cup of coffee that taste like burnt metal. I guarantee you, if your hotel focused on maximizing good customer service, your profits will be maximized. Not the other way around. The morning breakfast should be included with the hotel rate. Charging 120 pesos for the garbage you serve is a slap in the face. Next, your computer/cyber service is pathetic. Your WiFi is cheap. For the rates you are charging you should have the best available WiFi for the consumer. That cheap starter/essential service you have is inexcusable and unacceptable. Only one computer was working and that is an embarrassment. People are there for their visas. So having access to working computers is that much more imperative for the customer. I was there 6 days and the broken computer never once got touched or fixed. Also you need to have a printer and fax machine handy for the customer. Again all people are there for business (visas) with the US Consulate. Another thing the computer should be always on and available. Having to go beg the front desk for a code every time is terrible customer service. Again you need to go observe Hampton/Holiday Inn Guadalajara Airport. Third, you advertise queen size beds. Your beds are nowhere near a queen size. At most on a good day, they are full size. They are hard as a slab of cement. Your pillows are more flat than an ironing board. Your towels feel like sand paper. Your shower heads should be at an angle, not straight above your head. It is really hard to scrub yourself with no room to move and



Do not book at ibis !!! Hotel do not have A/C !smell very bad! Old towels ! Jessy the only that smile all times! The front desk smell bad! The elevator smell bad ! Very dirty! Bathroom very dirty! Do not have air conditioner!



Hotel was good the room had broken chair and the lock in the room was broken, there's no bending machines you have to pay for ice.. no security at the entrance at night anyone can come in. Price if you get in at discount rate Is good wifi is spotty but free.



WORST hotel experience ever. They have a 15 min rule to fix any problem or atleast have an answer for you. Well that is a big joke! The first day we got there our rm smelled like sewer. If you opened the bathroom door the smell was even worst. It was so bad we refused to use the bathroom. I called reception the first time & told them the problem. Two hrs went by & nothing was resolved. They didn't even go check the room out. I called again. Two hrs went by again & nothing was done. I told my husband to call this time again & AGAIN they didnt come up to our rm or anything. Finally he called again & told them they either fixed our problem or move us to another room. The guy was like I'll move you but make sure to do the bed again and clean it up before you come down to the lobby to get your new rm key. That room needs to be rented tonight! Very VERY rude!! Finally. They gave us another rm. The night light was broke and the bathroom light you had to play with a lot to get it to turn on. We didn't care about the night light so we just told them for them to not try and charge us for it. But we did tell them about the bathroom light and asked for it to be fixed. Again we were ignored. Finally we see the maintenance guy and tell him ourselves. He said he would fix it. Said he was a painter but that they were making him do other things also. He came to my rm to "fix" the problem but he didn't fix it. He just made it where the light would stay on day and night! Seriously we should have atleast gotten a discount from our bill for such a bad and rude service. They just cared about their money and not their customers. We stayed there for 5 nights! Only thing we got from them was a dinner which before we ordered they put a price limit that was ridiculous! The only reason we got that was bc a guy who normally works in Cancun was there and he seen how bad our stay was. We should have gotten like two whole nights off. Worst hotel ever! I do NOT recommend it.



Rooms and restrooms poor quality the towels has stains all over very rough is just not nice to dry your shelf with something like that, the bed sheets stains all over too and a horrible smell. One more thing only one elevator works .



I booked 8 days but checked out early (2 days earlier) I was told by the receptionist that I couldn't get reimbursment for the 2 additional that days I got left, not even credit? The personnel didn't seem friendly. There was a phone in my room but could not make a call (local call) I told them that I needed to make a call, they said: We don't make calls for guests but you can use the public phone in here? What is the purpose of having a phone in my room if I can't even used it👎I didn't feel welcome at all. The only nicest people were the room cleaners!! I AM NOT HAPPY AT ALL. They keep 2 days of Stay (over 1000 pesos worth) I will not recommended this hotel with no one!!!



room wasnt ready had to wait an extra 45 mins got there 2 hrs after check in room smelled like sewage and a/c wasnt cooling and wasnt able to get reimbused for one night out of 6 due too some clause in booking online



It was a nice place to stay, it was close to all the places I needed to go.the service was good. the food was good even though the waitress wouldn't acknowledge had bad internet connection. it had a tv but no good channels, most of the time it would say searching for channels...the good thing it was very quite at I had a good night sleep .....



If you need a hotel that is close to the consulate office and medical centers for family visas, Hotel Ibis is conveniently located in walking distance of all you we need. My family and I felt safe in the area it is walking distance of shopping centers and restaurants which made it very easy.



The rooms were neat, clean, and small. No complaints about the rooms or housekeeping. However, the front desk staff were horrible. Unbelievably rude and unprofessional. My husband's calls were ignored for 3 days straight and we we're unable to communicate important information with each other, which later had detrimental effects. Anytime he called, I would walk down to the lobby and watch the staff listen to the phones ring without answering them, they just stood around conversing with each other. It was unbelievable. When I tried to complain to the manager, the girl I was attempting to complain to only kept repeating "what can I help you with? What can I help you with? What can I help you with?" She was completely ignoring everything I was saying and talking to me like I was her inferior. I was not being rude or raising my voice at all. I will never recommend this hotel to any of my business partners. The sarcastic, immature staff needs to learn what customer service is. My husband had to call the ibis hotel in Mexico City to transfer his call to Juarez in order to speak with me. That is ridiculous. What made it worse is how poorly the staff handled it and basically laughed in my face about it. It was like dealing with school children.

Filemon C


Staff needs more training on being more friendly towards guest and attentive to their needs. Hallways were not clean, they did not have a vacuum cleaner and had to use a broom. Add carpet padding to halls

Dorian R


Very nice experience staying at this hotel located in Cd. Juarez Mex. The service was excellent by very courteous people! The rooms are clean and beautiful. The location is perfect for the people that goes to the U.S. consulate,the U.S. consulate it's located just around the corner from the hotel.



Decent place to stay on a budget. My first shock was that there was no complimentary bottle of water in this hotel which is in an arid place like CJ. When I asked, I was told I can buy one. Above all, the malls are close by so you can stroll outside and buy anything you want. I'll give 3 out of 5 stars


Ibis Hotel

ibis Juarez Consulado



Please rotate your device for a better experience