Capacity up to50 people
Area up to56 m²
Business & financial districtPARC OUKACHA&npsb;(5km / 3.11mi)
Historic monumentANCIENNE MEDINA&npsb;(0.1km / 0.06mi)
Amusement parkAQUAPARC&npsb;(30km / 18.64mi)
Mall and Shopping CentreMOROCCO MALL&npsb;(6km / 3.73mi)
Tourist attractionPALAIS ROYAL&npsb;(7km / 4.35mi)
Beach areaAIN DIAB COAST&npsb;(2km / 1.24mi)
- Very bad cleaning , no tissut as international standard , i visited more than 4hotels world wide , Dubai ,Alex,but 1st time to see something like this , no refrigator in room , when i requested it , they confirmed no refrigator althought Ibis is 3 star
Stayed in IBIS Casablanca City Center over the last week end. I am not new to IBIS and as usual I found my stay quite comfortable and nice with very good hospitality shown by the staff at the Hotel. The prime advantage of this IBIS is the LOCATION - wonderful with excellent connectivity, facilitating easy movement around the City.
Although, I have the "Not Disturb" Sign, Mr. Hamza knocked my door and brook my privasy, when I opend the door suddnly, he had a key in his about to open from out side !!!!!!!!!!!! when I asked the receiption, Othman (I think his name) advised that he sent him to check the room one floor down mine but mistakely he went to mine - Missing a complet floor is questinable !!!!! I expected apologies only from Othman but not lying.
the hotel has nice position which is near the transports and resturant . however some of the food are not fresh and also you need improve your customer service i am more then happy to offer free check each time i travel to morocco thank you
Rooms, linen and wash rooms though small were neat and clean. Better to carry your own toiletries as hotel provided toiletries are of low standard. Not sure if the hotel is supposed to provide minimum complimentary Drinking Water every day.
I have stayed in this hotel several times over the last 6 months. Value for money is great and the staff are superb. If you need a good, clean, friendly place to stay then this is the place to use. Enjoy your stay.
This Ibis is located near the medina, besides the "Gare de Casa Port" and not too far from the principal city attraction, the big mosque. They have a busy reception desk, but only one person working there. So, be prepared for some delay during check in.
Despite a few reviews complaining about the attitude of the personnel and the cleaness (especially regarding the bathrooms) I must say that this Ibis is absolutely aligned with the Ibis standards. I found very professional and available personnel, and my room was cleaned and put in perfect order as expected. The position is logistically phantastic, with the train station Casa Port just in front, the Old Medina at a few hundred meters and many good restaurants in the near proximity. It is true that the room furniture begins to present signs of usage and the toilets are still in the old Ibis style, but it remains an excellent budget solution. In particular, I've been impressed by the precision of the housekeeping and the smile and prompt availability of the receptionists. I'm frequent user of Accor hotels, and I must say that this is one of the best that I've ever seen under this point of view. Maybe I've been lucky, I don't know.
We had a 6 night stay in the hotel, and found the buffet breakfast to be good and just like any most European breakfast bars. The staff were great, the food at night was good too. The rooms were up to IBIS standards, the air con was slightly under powered, but would certainly stay at this hotel again.
Troubles during the check out. The room is not sound proofed And the people at the reception are not friendly. They asked me to pay taxes for row people even if I occupied the room alone. They insisted
we spent a comfortable night in Ibis Casa City Centre. I wished they had liquid soap dispenser (available in all Europe's Ibis hotels) but instead they provided a dry tiny soap that hardly gave any lather. Breakfast was awesome but the servers were not friendly and the lady at the Moroccan pancakes live station was rude. She turned her back to the customers all the time while she had a tray full of ready pancakes. I think she wanted to avoid giving away the pancakes in order not to have to prepare more! I had to say "excuse me can I have a pancake" loudly and more than once in order for the lady to turn her back and give me and the waiting people around me some pancakes!
I stay at this hotel 2 to 3 times a year. Mostly because of its location (near to train station which i need) but otherwise quite average. Internet is extremly slow Global service is rather bad Restaurant just OK (don't ask for the salmon which is on the menu: they NEVER EVER have any...)
Location is perfect casa port station and Medina is just a minute by walking. bed in the room was very hard, rooms and aisles smells moisture a little. breakfast is poor and restuarant-bar is not clean. wifi was very weak-slow. This otel is under than average of other Ibis otels in the world.
I believe there was a shortage on shampoo and soaps. first day there was only 2 paper packed (around 5-10 ml) shampoos and one very small soap, second day they put only 1 shampoo and no soap. Room and bedclothes were dirty.
I have been in this hotel multiple times. Every time I go there, service get better and better. My wife and I enjoyed our stay there. Rooms were clean and the location was excellent. All that is addad to an excellent view.
This was my 1st time in Morocco & it was ok. It would be much better to provide rooms with boiler, shower gel & ironing facilities. However, front desk staff were friendly & cooperating all time. Thanks.
As the title says: location is good, just next to the brand new train station, also not far from "la corniche" if you want to go walk seaside (10 minutes in taxi). Service is regular, good but not fantastic. People are smiling at least. Very bad point: internet. Extremly slow. Just good for emailing but not much more....
I don't usually write hotel reviews, and I don't usually care about a hotel's service. Location and a decent room (i.e. a comfortable bed, interesting view, clean shower) are most important. In this respect, I would say the Ibis is solid but not spectacular. The location is central, but sandwiched between a Novotal and a Sofitel on one side, and an ugly port on the other. The bed was comfortable with a tiny TV at the end, the view of a big industrial port was passable, and the shower was hardly luxurious but functional. However, at only 490 MAD per night (the summer special rate), I wasn't expecting fireworks. The problem with this hotel is that the service is so bad it gets on your nerves. Expect the following: - Their reservation system has a fault, so that if your prepay for the room online they will still force you to pay again when you arrive. Although they will later cancel your double-payment, they will make light of the situation and show no interest in fixing their faulty system. - Your laundry will not be collected even after you carefully fill in the form and leave it in the laundry bag in your room. - The soap in your room will not be refilled when it runs out. - The phone to reception will not work. It will ring, but no-one will answer. When you complain, reception will tell you it is a problem with your phone, and you must go back to your room to meet the engineer. Eventually, you will find out that the receptionist had switched the reception phone to silent. - At breakfast, you will be hassled by the staff to pay. When you insist you have prepaid online, they will ask you to go immediately to reception to check (midway through your meal). - The staff will have a shouting match in the middle of the breakfast room. - Finally, when you ask to speak to the manager to give feedback, she will make you feel you are making a big deal out of nothing. She will advise you to email in your feedback. When you do this, your email will be ignored. I've never stayed in a hotel where the staff make you feel that you are an inconvenience. It's almost like something out of Fawlty Towers! P.S. I'm sure I will get one of the hotel manager Mr. Hakim's standard responses to this review: "At ibis, we strive to provide a superior service experience for every customer..." or "I will share your comments with our team...". Don't be fooled, it is unlikely anything is being done...
I usually stay in Ibis in Dubai and in Jordan during my business Travel. This is my first stay in Ibis Casa. I could summarize my stay as the worst I ever stayed in any Ibis Hotel. Service, staff, restaurant and atmosphere are all below expectations even for value for money hotels. I do not recommend at all.
Having been staying in this hotel several times, what I've learned check the room thoroughly if you want to avoid moving around during your stay. Hot water supply was inefficient. Great location of the hotel, so still a sensible option.
ibis Casablanca City Center
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