I recently visited Brighton on a short break with my mother and two boys, for my birthday. From the moment we walked into the reception lobby, the staff was very friendly and even gave us a complementary chocolates to help celebrate my birthday. We were suprised at how close the hotel was to the station, less than a 5 minute walk.
The room was a decent size, although we found dirty towels on the toilet seat and quickly informed the reception staff, who apologiesed and quickly brought us clean towels. Additionally, strangely there was no bin bags in the bin. We had two single beds and a sofa bed that looked more comfortable than it looked.
The room was a simple decor and we did have a good nights sleep. Oddly, there was no fridge in the room, which meant having to give staff to hold our cold food stuff in the kitchen fridge.
Our stay was pleasant and the breakfast was tasty with a wide variety, although the eating area could not accommodate all guests and it was crowded and at times required having to wait for clean tables.
The walk to the beach was less than 15 minutes walk and the Churchill shopping Centre and neighbouring shops was handy.
Ibis is in a perfect location and close to everything which was a lovely bonus.
The only disappointment, happened on our last day when it rained all morning and I asked the hotel staff whether we could check out a couple of hours later, due to our late train time and was lied to that the family room was very busy today, which of course meant we had to sty in the lobby with our bags and did not see any evidence of a busy family room request. The whole situation left a nasty taste in our months, considering I have two small children and elderly mother. Additionally, we felt some tense with the hotel manager, who when I asked him to open the toilet door for my 8 year old son, ignoring me first and without giving me any eye contact, asked me my room number, clearly noticing our bags and I was forced to re-explain my request to check out later due to the rain and late train time.
Clearly, he was not impressed that we sat in the lobby with our bags and did not purchase kitchen or bar drinks and food. What happened to excellent customer service?
Overall, it was a pleasant visit and it is a small budget hotel.
Would I stay here again? Due to the managers attitude towards us during check out, not likely. Its a real shame because everything seemed smooth until this last moment.