Quick check-in, and checkout, responsive staff. The room was clean and had enough space for 3 women. The room was warm enough in December and the mattress/duvet/pillow were all to a good standard. The bathroom is split up so that the toilet is in it's own room with a door (no lock) and the basin is in the room and the shower opens onto the room so thankfully I was staying with people that I didn't mind seeing me naked grabbing a towel when leaving the shower. The noise levels were really good, I didn't notice any planes or the raised train line that went past the window (across the road). There is no kettle in the room (think this is star related) there was a tv but we didn't use it, there was a handily placed wall socket to charge devices on the desk (no unplugging lamps behind a bed) The only down side to the room is when a roommate opened the window after which we couldn't close again properly and cold air was seeping in. There also isn't a telephone in the room, to call reception, we couldn't be bothered to go down and tell them. The lifts are really small and slow so it's easier taking the stairs, which isn't always an open when loaded with bags. The location is fabulous for the airport. For the NEC it is about £12 taxi drive, uber will keep cancelling because they don't want to drive there. If you want to use the bridge across the railway to walk to the NEC it was locked at night so you will have to use a taxi regardless. For Birmingham airport would 100% recommend, I actually did the walk and you could walk it while fully laden with bags, it's also handy for late night food. For NEC it would stay in a hotel on the right side of the railway track as both bridges were locked up and night preventing walking to / from so I might as well spent money on a closer room instead of spending on taxi's, which only matters if you are without transport or plan on drinking.