I had a very polarised experience of the Ibis hotel at Birmingham Airport. The check-in staff were friendly and the rooms were well furnished, freshly decorated and immaculately cleaned, so I have no complaints about the hotel as such. Unfortunately, on the first of my three nights in the hotel, I waited an hour in the (very quiet) hotel restaurant for a curry, then eventually chased up its whereabouts with the staff. Ten minutes later, a blatantly microwaved curry was presented to me, complete with floppy naan bread. Not only did the food not meet my expectations, but my order had clearly been forgotten; it does not take 70 minutes to microwave a curry! Unfortunately there are few dining alternatives around Birmingham Airport unless you like fast food, so two nights later, I ordered a pizza at the same hotel restaurant. This time, I waited for over an hour and a half (my colleague was served in about 15 minutes) before chasing up its whereabouts with the staff, twice. Eventually, the decidedly lackluster pizza arrived. I was offered no compensation whatsoever for my dismal dining experiences. This is a great shame since the hotel itself is excellent, but their restaurant is a complete embarrassment to the company and seriously needs to up its game.