Well situated near the centre, the reservation was fine but there was no heating in the room and it was cold that day; I went down and mentioned it and was told by the young lady that sorry the heating is off in the hotel. End of. I complained and asked to see the manager and was kept waiting 15mins [altho' I did notice a couple of times someone peeking through from the bar, almost to see if i was still bothering to wait] finally the same girl, patently not the manager came back and said that 'it was warm in Beziers yesterday so it is not on'. ! I said 'yesterday is irrelevant and that is not the point anyway' and was finally told she'd get us a portable heater. Another 10min wait then was told they hadn't one but they'd put the heating on 'soon'. I said send the manager up 'Now' to our room and nearly an hour later the same girl came up and said almost dismissively 'the heating is on now' - another 30mins and the air con started pumping out warm air. Thank you. But [whether these two events are related I don't know] then the most awful and very powerful stink of sewage came either from the air con or seemingly more likely via the bathroom - my wife was nearly gagging by now and was ready to leave. I went down, again, explained and asked for them either to come and smell it or immediately give us another room. They wouldn't come to the room so finally gave us a room on a lowewr floor. While moving there was another unfortunate guest with a handkerchief over her mouth & nose in the lift. The new room was ok, better in fact but I travel a lot and with IBIS too, and have never had a worse experience.