The hotel is conveniently near the A7 for an overnight stop, but is now looking a little tired. There needs to be a thorough check of maintenance tasks, doors slightly skew so don't close, generally a little stale. As the F1 weekend approaches you do wonder whether this is the time to allow untrained staff to man the reception desk. Our booking was the return of a nights stay 6 weeks before and as Club members we would have expected the hotel to be aware of our requirements which they met on our journey down 6 weeks earlier. Instead we were met with an expression as if we had come from Marss and given a 1st floor room, when it would have been apparent that we have 2 dogs so had asked for a ground floor near the door so there would be minimal disturbance to other guests if they needed to go outside during the night. The meal menu was also restricted and of pretty poor quality, no matter how much the few kitchen staff try to make it as pleasant as possible. We may well drop Montmelo from our Place to Stay list if staff don't even know which guests are arriving that day. We usually enjoy very friendly staff on our stays at Montmelo and elsewhere, which is perhaps why our review is more negative compared to the Ibis standard elsewhere.. It is convenient, but that shouldn't mean standards are less. Please improve the dinner menu as well, travellers do appreciate a nourishing selection, not half warmed ready meals.