I've stayed at enough Ibis Budget hotels to know the deal: no frills but efficient and clean. The Ibis Budget Graz City fell below the chain's standards.
We arrived late at night to find the automatic check-in terminal at the door didn't recognise our pre-confirmed booking. It took an hour, a phone call, a walk around the block to the Mercure Hotel nearby and the receptionist there tapping away for some time on her terminal for a room code to be produced. Only then could we return to the Ibis Budget and actually check in to our room. Not ideal late at night after a long car journey and when you're travelling with someone who is in poor health.
I suspect our booking had somehow got lost in the system and had to be rebooked from scratch: certainly, the room we were allocated gave every appearance of being the last available in the hotel. It was grubby. There were stains on the carpet next to the shower and a particularly 'interesting' brown stain the size of a dinner plate next to the bedhead. The carpet in the hall outside the room was also stained, and there were black marks along the corridor walls - inevitable in high traffic areas perhaps, but the sort of thing you'd expect most hoteliers to regularly paint over. .
I know it's a cheap hotel, but even cheap hotels should be clean and well-maintained, and their systems should work. I complained the following morning but didn't get much more than apathy by way of a response.
And having slept with my face not much more than 30cm from it all night, I still wonder what the brown in that brown stain was.