My wife and I spent a week at the hotel over the Christmas period. Although we did not arrive until about ten in the evening, the hotel reception was ready for us. Our room was excellent: it had enough storage space for all our needs, without our suitcaes getting in the way. The shower and toilet room were also sufficiently spacious. Both room and shower were fully cleaned each day and fresh towels provided.
The only criticism we had was the lack of choice on the television - no English speaking channels. On the other hand, there was a computer in the reception area, which guests could use free of charge.
Although there was a nice selection of cold food for breakfast, we were disappointed that nothing hot (eg scrambled egg) was provided, given the cost of 15 francs.
The hotel itself is very conveniently located, being close to motorways as well as being on a tram route for the centre of Bern as well as the station (about ten minutes away). A large Co-op supemarket is two tramstops away.
Although our last night at the hotel was disrupted by a very noisy guest, the hotel responded positively, when we raised it at the reception desk on checking out. Indeed, contrary to some other comments on this site, we found the hotel staff unfailingly polite and helpful. Indeed, on one night, when the hotel was full, a member of the reception team helped two couples, who had arrived late in the evening without booking, find rooms at another hotel.
We regularly go to Bern, as my wife has relations there, and would certainly be happy to stay again at this hotel.