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All amenities

Room amenities

  • Satellite/cable colour TV
  • Sweet Bed
  • WiFi in your room
  • Work desk in all rooms

Bathroom amenities

  • Full-length mirror
  • Hair dryer at reception
  • Toilets


  • Audible smoke alarms in rooms
  • Deadbolts and/or locks in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security peephole
  • Smoke alarm in room


Around the Hotel

Business stays

  • Company

    TATE & LYLE&npsb;(0.48km / 0.3mi)
  • Exhibition centre

    ExCel&npsb;(1km / 0.62mi)
    EXCEL EXHIBTION&npsb;(1km / 0.62mi)

Culture & Theatre

  • Museums

    NATIONAL MARITIME&npsb;(6km / 3.73mi)

History & Nation heritage

  • Historic monument

    NATIONAL MARITIME&npsb;(9.66km / 6mi)

Parks & Leisure

  • Concert hall

    O2 ARENA&npsb;(5.15km / 3.2mi)
  • Mall and Shopping Centre

    GALLIONS REACH&npsb;(4.35km / 2.7mi)
    WESTFIELD SHOPPING&npsb;(7.72km / 4.8mi)
    WESTFILED SHOPPING&npsb;(5.5km / 3.42mi)
  • Other attractions

    CABLE CAR&npsb;(1km / 0.62mi)
  • Tourist attraction

    EMIRATES CABLE CAR&npsb;(2.57km / 1.6mi)

Tourist info

  • Tourist information

    CABLE CAR&npsb;(1km / 0.62mi)


All hotel services

Offered Services
Paying Services


  • Private indoor parking


  • Reduced mobility facilities

Business Services

  • WIFI in the communal areas
  • WiFi at the hotel
  • WiFi in your room


Customer Reviews

Partnership with



Checked into room 232 - everytime a plane took off from London City Airport the room vibrated. The breakfast is normally ok. On the morning of the 30th November there were no glasses for the juice and no cups for the hot beverages - it was either disposable cups or nothing. The cold sliced chicken was lumped on top of the cold sliced ham - so if a Muslim fancied some chicken for breakfast it was going to be contaminated with pork - very poor standard in my opinion. The receptionist was more interested in her computer than cleaning the tables and when someone left there dirty cups and saucers she complained!



I arrived to find that the room with 2 single beds I’d been promised was not available. Then the receptionist tried to charge me for the room I had already paid for. The smell from the drainage coming through the plug holes was disgusting. Almost unbearable. Then at breakfast we asked for more bread. The receptionist bought the bread and placed it in the serving baskets using her bare hands without washing and after using laptop and card machine etc.

Agnese B


Room basic, but included everything I needed (comfortable mattress and pillows, hot shower, TV with free view, etc). Fairly clean. 5-6 minutes walk from the closest DLR station. However, WiFi did not work



Good budget hotel near city airport and O2. Handy for transport to Concert. Good eat as much as you want continental breakfast. Food is available to order 24 hours a day. Well stocked beer and snacks cabinet available to purchase through the day and night.



Clean and tidy; helpful and courteous staff; great location for London City Airport; only a few minutes walk to DLR station and therefore only (for example) 4 stops from Canary Wharf. Not situated in the prettiest area, but overall good value for money.



Room was basic but clean and comfortable. Staff were incredibly helpful and never had to wait more than a couple of minutes for a queue to be sorted out. Convenient for the ExCel centre albeit with a little bit of a walk. Quiet location was appreciated as had early mornings!



As a budget hotel, it has a great location; is clean and, although basic, very welcoming and convenient. We didn’t stay for breakfast (as we were traveling early) but the social area look very well stocked, friendly and laid back



The staff or receptionist (known as maliha) was pointing her small finger to talk to my colleagues. She was not friendly to speak to guests, my colleagues pointed her approach as rude. Terrible hospitality experience!!!



I have stayed at this ibis for the past three weeks. The staff are friendly and helpful, the rooms are clean and the beds comfortable. I have no issues with noise from other guests. There are absolutely no frills included, even the ability to make tea/coffee in your room. There is a lot of noise outside, mainly because the hotel is located very close to industry. Lorries going past the hotel are felt and not only heard. While the hotel is well located geographically, it is in an area that is really not very well served. With I think one exception there is nowhere nearby to have a drink or go for something to eat. The closest shop is reasonably well stocked but very expensive. You need to come prepared! My main concern with the location of the hotel is the lack of street lighting leading up to it. The walk from the nearest DLR stop (Pontoon dock) is only about ten minutes but in places, especially near to the hotel, is very dark and you are walking past derelict land. As a middle-aged man I feel reasonably safe, but the street is quiet and secluded and more could be done by the hotel to improve approach to it. Even if that only means asking the council to switch the street lights on!

Dave K


I wasn't expecting too much from a budget hotel, but was pleasantly surprised. The service was efficient and friendly. Only a continental breakfast available, but at a good price and good quality. I tried the 24/7 pizza service which was pretty good! Free parking was a welcome bonus, and the nearest train station (DLR) not too far away. If I need a budget place to crash in London, I will be back.



Stayed for one night, the room was clean and had everything we needed. The bed was comfy, I did ask for extra pillows and was given these straight away. There was a Tv in the room as well. The hotel is close by to passing trains and the airport, when the window was closed there was hardly any noise. Me and my partner slept well and check was at 12 so we didn't have to rush in the morning.



Good price to stay in a modest but very clean hotel, with an easy going staff and a very helpful service from the housekeeping girl, whose name I don't remember (the room number was 125). For a budget premise it delivers what is promised and expected.



On arrival there was no receptionist and no obvious way to raise one. The reception area was clean and tidy if a little unappealing. Once checked in the room was adequate, but the level of noise around the hotel and outside from guests was quite loud. This died down about 23:00 and a good nights sleep was had. For a budget hotel, it hit the mark in all aspects with exception of cost. Paying £160 per night for a budget hotel is crazy, when I get hotels in the more "upmarket" chains in Knightsbridge and Kensington for the same price, or less. A short 15 minute walk into London City Airport in the morning. Would only use this again, at this price, as a last resort.



I found the staff very helpful and friendly. The rooms were comfortable although compact. The breakfast buffet was limited but the items were tasty and the price reasonable.The ventilation was not good.



Stayed here a couple of times now, quiet hotel and clean rooms. Would have been nice to have a kettle and tea/coffee, as you get in the rooms in Travelodge and Premier Inn, when you pay similar money.



Like other Accor hotels I have stayed at it is not well maintained The shaver socket in my room did not work. I got the impression that the reception staff couldn't care less especially the woman who was on duty late morning



My family and I were really happy and satisfied with our stay at Ibis London City Airport. The hotel was clean and warm, the staff were good and courteous and we enjoyed ourselves. We will surely recommend it to others who may be looking for budget hotel with characteristics of good home.

Ebed A


GOOD PRICE but Hotel room had a terrible stench when we entered. We open the windows and just left the room as we had no time anyway. In the past Ibis has always great value especially room for 3. Thanks.



Clean & presentable, surrounding area not pretty, but you're not staying there for the views, it's near airport which is what matters! Short walk to bus stop about 3/4 mins, then 1/2 mins ride, or 10/15 min walk away. Reasonable selection​ for breakfast at extra cost, but very welcome!



£70 for two double rooms. Can't really do much better than that. Clean and simple - polite staff. Walking distance from London City Airport so met our needs. Excellent Italian restaurant nearby - Il Vole. Rather too many lorries early in the morning.


Ibis Budget

ibis budget London City Airport



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