The hotel has a useful fast track online check in service with a confirmation message along the lines; "Your Key will be ready on arrival". However, this appears not to be applicable to certain check-in times. My wife and I checked in online to arrive before 12pm but the room key was not ready on arrival. We were asked to pay additional fees in order to gain access to the room.
We stayed for one night on a Saturday. The room was neat, clean and had a good smell. Also, the facilities (e.g. TV, hot shower & wifi) were in good working condition. However, I was disappointed there was no wardrobe or fridge (we had some perishables to keep refrigerated pending our long journey back to Cornwall next day); in the room/hotel for guest use. Even some budget guest houses provide these facilities as a routine standard.
The hotel is located within reasonable proximity to public transport networks (e.g. London city airport, TFL buses, DLR). Not sure about restaurants and convenience shops as we didn't eat out or require convenience items. The self-service breakfast (continental) was really good value for money. In general, the staff were helpful and friendly although some of them did not have smiley faces.