Regret to have NOT being alerted that the hotel was completely booked with kids participating in the UDO Street World 2017 and their parents, the hotel was a complete mess, almost impossible to be in it. Arrived with my wife and checked in on Wed 23 August, which was ok and we were not all day at the hotel, on Thursday we walk up early and were not at the hotel during all day but on Friday 25 August breakfast was caos, and I tell I have being at busy hotels, but this oh my god, unbelievable and the worst the was NOONE, NOONE responsible from the hotel to put order, kids running around and their parents lacking to put things in order and control, we had to leave the hotel to go and have a quite and silent breakfast at the Costa Café at the Odeon Cinema complex right next to the hotel. I complain later in the day and was given the answer that it the morning breakfast that day was something the kids and parents decided at last minute. I am positive that other people complain too. Saturday 26 August was OK, one of the supervisors told me that they had spoken with the responsible of the tour and thing were settled; what I stress was that there was NO one form the hotel controlling the situation. The last day we stayed was Sunday 26 August and due to some irresponsible guest that smoked inside the room the fire alarm went on close to 6 AM and it kept on form about 15 minutes even the fire department was present, but it ruined our day, why did they kept the alarm for so long? hope do not have to experience this again, IBIS Management should take care to emphasize training of their staff when handling large assistance of kids and have staff that can control the situation,