ibis Calais Tunnel sous la Manche

As always we stayed at this hotel. The room was quiet, bed comfortable. Dinner service seemed a little irratic this time but probably new staff trying to find their feet. Food was as good as usual. Will stay again.

We always overnight here going to and returning from a UK visit. The beds are very comfortable and the rooms are clean and of a reasonable size. We have stopped eating at the restaurant since the menus were cut back. If you like burgers it’s fine. The CRS presence has changed the atmosphere of the hotel but there are now fewer large guns on display in the bar.

I regularly stop over night on my trips down to Chantilly. The service is always fast, friendly and efficient. Ideal location next to the tunnel and good value for money. Would recommend for anyone looking for a stopover near Calais

We stayed here on our way to UK and on our return journey. Staff are always welcoming and helpful. Rooms spotless and beds very comfortable. We like the restaurant and great food very reasonably priced. Good self-serve breakfast selection.

Good location with clean and comfortable rooms, nice restaurant for food and bar. good location close to the Eurotunnel departures and arrivals and also close to Citie Europeane for shopping. Good access to motorway system.

I always stay at this hotel when returning to the UK from our holiday house in France. It is always a seamless process with an easy check-in and check-out. The rooms are spotless and the staff are friendly and obliging. This last stay was more special than usual because I was given a woman’s only room which had an array of little niceties such as a tea/coffee tray, slippers and toiletries , and the room was decorated with a definite feminine touch. The rooms are value for money anyway but just having them go this extra mile for my stay made a huge difference . Highly recommended for a stopover en-route.

Always made to feel welcome. We have stayed here so many times we are recognised as we enter the door. The staff are always cheerful and helpful. We have stayed at other hotels in the area and none match up to this one in value for money..

Another very good stay. As usual, staff were very friendly and professional. Quality of food in the restaurant and drinks at the bar were good and the accommodation was very comfortable. A great hotel for a stopover or longer break.

Excellent location for starting trips to France after travelling through the Tunnel. Friendly, comfortable and great staff. Definitely one of my favourite Ibis hotels, if not the best. Thank you. It is the way we prefer to start and end our holidays in France with a good night's rest before and after the long drives to the Soane.

I have stayed many many times at this hotel but its past its sell by date. My room was poor rain coming in around the frame. The bath rooms are poor. The food is costly but sadly not good value - no real French food. There is only one good thing about this hotel - the staff. They are always very welcoming and full of life.

This is an Ibis hotel so one doesn't expect the world. plus sides: the bed is very comfortable, the shower is large, the staff friendly, the police use this hotel as a base for policing the tunnel & port so the car park is secure, the restaurant stays open late. Minus sides: the heating like all Ibis hôtels is luke warm, you have to go to reception to ask for a second towel, the food is pre-packed and boring, the floor of the restaurant was really sticky in the evening & at breakfast had still not been washed. If you are looking for a safe overnight stay while travelling this is a good stop.

Good location for City Europe shopping or stocking up on wine. Good buffet breakfast with good coffee and fresh pastries - always a winner! The French police use it as a home base so there are a few of them around.

As usual we were completely happy with our stay & our meal in the restaurant. A suggestion to the hotel for the future would be to stock nonalcoholic beer as my wife missed out on a mealtime drink & these drinks are becoming more & more popular.

excellent service by staff on arrival, could not fault the place will definately stay again. excellent choice for breakfast and really secure parking. was also located well for city europe the tunnel and the port

Good quality hotel, with good, friendly staff. Rooms are always clean and comfortable, within walking distance of Cite Europe shopping mall. A good restaurant which serves a good breakfast buffet. Free wifi for guests

It is not just the location of the hotel which is ideal for rolling off the Eurotunnel, but also the helpful, friendly staff. Never an issue, room always as you would like it to be and a good hearty meal.

This hotel is great for an overnight stay by the channel tunnel. The room is comfortable, the parking is secure and the location is perfect for the tunnel, fuel for the car, and food court and shopping in the large mall. Everything is 5 star except.... The problem with our last stay on 22 December was the email message telling me that I had authorised a 40 euro payment on my credit card when I checked in online the day before, after having paid in full 4 months earlier. On contacting customer service I was told very firmly that the charge was for a modified booking. The agent refused to change her story although I insisted that I had never modified my booking - only checked in. The actual outcome was that IBIS had blocked my card against the possibility of extra charges for meals etc.. This is totally different from the e-mail and telephone advice given. Please IBIS do not ruin your service by sending out stupid e-mails and PLEASE make it clear on line that you want a client to agree to a blocking of his card for possible charges. YOU CANNOT say a client has authorised such an action if you have NOT ASKED him/her!!!! Please change this very poor practice for online check in. The 3 star service reflects the problem with Accor which was 1 star and the hotel service which was 5 star.

Booked on line with no problems, phoned to reserve table in dog friendly section. On arrival being a member was treated to complimentary drink each followed by very pleasant meal. Easy am checkout with no fuss.

This is so convenient for Eurotunnel for early starts or late arrivals but the rooms smell. Close to the shopping mall. Room is very basic, such as no hand towels In my opinion Dogs should not be allowed in Hotel Rooms.

The hotel was welcoming, warm and friendly. The restaurant was basic but good food with a good selection. Bar was welcoming with a good selection of drinks especially the Christmas ale. The rooms were warm and pleasant on the coldest weekend so far this year!