I had requested an early check-in prior to my arrival in-country. However, when I got there I was told that they did not know anything about this and had to sit in the lobby for 1.5 hours. After that time, the initial gentleman (less than friendly) put me in room 2. This room is off of the courtyard and is apparently one that the staff uses during their breaks. There were a multitude of ants crawling all over the place in this room and a large gaping hole in the wall next to the toilet. I called and requested to be moved to another room and was told that it was not possible. I later called back and requested that the less than friendly gentleman come to see the room. He came and decided that the cleaning staff just needed to come back. I explained to the very nice cleaning staff that there was nothing that they needed to do (as the room was clean, but it just had a pest problem and a hole in the wall). The cleaning staff told me that they would explain to the front desk gentleman that I needed to be moved to a new room the following day (thank heavens for them!). Throughout that first day/night, I had no fewer than 6 attempts at staff members entering the room (which I'm glad that it had a chain for the door, as it was the only way that I was spared being viewed in various stages of undress). The last attempt occurring well after midnight. Things improved once I was able to change rooms the following day (also, after the first day I never encountered the slight rude gentleman again - everyone else working there was fabulous). The remainder of my stay was uneventful (thank heavens!) aside from having to pay an addition 40 euros upon check-out. I prepaid my stay for a discounted rate, via the hotel chain's website. So I do not understand how there could be any additional tax required. I obtained a copy of the bill and plan to pursue reasoning and/or refund.