I have stayed in this hotel in the past and I will probably stay there again, but only because I have no other choice in terms of money and location.
On my last visit, I arrived after 21.00, so there was no receptionist. It was my first time to use the automatic machine. I paid with my card and a ticket came out. I went upstairs to the room and realised that the cleaning lady forgot to clean the room!!! I had a room which was as someone had just left! Garbage everywhere, towels on the floor, etc.
I went downstairs to the machine again and booked another room. They have a device for "emergencies", but how do you define emergency? What if the police comes instead of hotel staff?
I was lucky there was one available, which was ok.
Next morning the receptionist was having breakfast and didn't bother to come at the reception although I was standing there as if I was waiting for her. Only when I went towards her she asked me if I needed help. I explained to her what happened and her reaction was "oh, c'est la femme de menage...". No apologies, nothing.
Of course, I didn't pay for the second room.