I want to warn further customers of Ibis Budget Essen Nord. The hotel manager is very unfriendly, unhelpful, and extremely rude.
I was booked for 5 days in total. Originally, I had booked without paying for the first four days. I decided to stay one extra night and paid for that night.
When I checked in in the afternoon on Wednesday, Oct. 23 I had to practically beg the hotel manager to let me in and pay cash for my room. I did not know I needed a credit card to check in at 4:00 PM! I was very polite and he was very rude but let me in anyway after complaining a lot.
I did not feel welcome!
At that point, I mentioned that I had paid for the fifth night already and would like to stay in the same room the whole time. He agreed.
On Sunday afternoon, when I cam back to the hotel, my password for the door was void and he ignored me. After a while of confusion, I knocked on the door and he finally showed up and said "who are you?" knowing fully well who I was. All of my belongings were up in my room locked away and he had seen me around for four days. I told him who I was and which room I was staying in. He ignored this information and told me he doesn't know me and then the cost of a room to stay the night. I told him I had already paid for the night and he got angry and disagreed! Finally he checked the computer and saw I was correct and he made a mistake.
He did not apologize!
He made my stay very uncomfortable!