My husband and I have been traveling for the past 7 weeks throughout Europe. We have stayed in B&Bs, a Private VRBO, Hilton (on 3 different occasions), and other hotels. This hotel was among one of our favourite stays.
The Ibis on Edinburgh's Royal Mile was in a fantastic location; it was very quick to access many monuments and amenities. We walked with our bulky luggage from Waverly Station, which was very easy. The first thing that was noticed was our reception. We were welcomed immediately by staff and they made sure to have everything ready upon on our arrival (do the pre-arrival checkin; it makes a difference).
The staff spent time not just helping us. We continuously observed them assisting other travelers with ideas of where to eat, places to visit, and even long distance trips within Scotland. The staff made an effort to know our names, and if felt great returning to the hotel and be greeted by our first names. We're members with Hilton and we didn't have this experience with them on this trip.
Also, breakfast was equivalent to the meals that we ate at some of the B&Bs, and in the Hilton private lounges. Granted, the Hilton lounges had a few more options for beverages, the basics were almost identical.
In North American terms, the rooms are small but having traveled through Europe, we had actually stayed in smaller rooms, including one at the Hilton in Munich. Also, There was an issue with other guests on our floor smoking in their room (this is a non-smoking hotel). The hotel dealt with the situation swiftly and effectively.
We have never stayed in an IBIS hotel prior to this trip, and it really has made us reevaluate where our future stays will occur. I had read previous reviews about the younger staff in red shirts and their ipads checking you in upon arrival. I was a little concerned but I loved the staff. After reading other reviews, I had made a request to not have a room over looking Hunter square and, if possible, to be away from the elevators. I was pleasantly surprised to discover that both requests were met. This has never happened before (we're light sleepers). This hotel will do anything they can to ensure that you have a pleasant stay. If you need anything, the staff are eager to assist.
Upon leaving the hotel, we were given hugs goodbye by some of the staff who took the time to get to know us in the brief stay that we had in this hotel. That's never happened at the Hilton!