Capacity up to140 people
Area up to165 m²
Business & financial districtAV. HASSAN II&npsb;(2km / 1.25mi)
Cinema districtCINEMA EMPIRE&npsb;(3km / 1.88mi)
MuseumsBORDJ NORD MUSEUM&npsb;(5km / 3.13mi)
Historic monumentBAB BOUJELOUD&npsb;(5km / 3.13mi)
Sports centreMERNISSI&npsb;(1km / 0.63mi)
StadiumHASSAN II&npsb;(1km / 0.63mi)
Special tourist areaFES EL-BALI&npsb;(5km / 3.13mi)
First I need to say that the front desk staff was very polite and tried to do their best. For my perception was all about lack of management and training. After my check in I asked about the welcome drink voucher and they told me that they would have to prepare one in a sheet of paper and it would take some time, so they spoke to the bar and authorized the drink without a voucher, at the bar I asked which drink could I choose as a welcome drink and the barman suggested a local beer and I accepted. After they said that alcoholic drink was not included and charged 13 usd. What a day.
Stay was terrible and staff behavior including rooms were awful.bedding was already used before allocation of room.No cleaning staff available to change bedding.I was very disappointed by reception staff because of their non cooperative behavior.i checked out one day early but refund was refused by reception staff when asked why their behaviur was very rude.
From the outside it did not look like a typical Ibis which was good. The receptionists were helpful and friendly. The pool was set in nice surroundings but as it's not heated it's too cold to go in for a swim
We've stayed at several different Ibis hotels around Morocco. The one in Fes is probably the nicest. The rooms have been recently redone, the bathrooms are immaculate, and everything works. The staff was friendly and professional. Though the hotel is located next to the train station, we didn't hear street noise at all.
Beautiful grounds, and a lovely pool. In warmer months this would be a great place to stay. It is very well located for both the Old Town and the New Town. We did not try the restaurant or the bar. I am not sure how clean the room was. The bed linen felt as though someone had already slept in it, and my friend and I ended up rather badly bitten. Not mosquito bites either. What we found looked like a bed bug.
We asked for a 1:00 pm checkin and the room was not ready. we were given (with the security guy) 2 keys for 2 rooms to check which room is ready to be used. The 1st room was being painted!, the second room was ready but missing towels. the security guy was very helpful in securing everything needed. PS: I realized that the staff did not have a uniform...
Every time that we need information and ask to the reception they said: go to the train Gare!!!! (It's next to) maybe there can help you.....bad¡ cero custumer service, even doesn't a map in a turist zone....to much to improve. The swimming pool is great.
First the noise: the hotel is conveniently located right next to the train station, which has a downside: noise from the station and surrounding roads. This makes a pool view room a no brainer, right? Not so fast. The very attractive pool area has outside tables for the bar and restaurant, generating noise into the night. I must, however, thank Manager Mr. Simohammed, for his part in mitigating this problem for me. I wish the other employees working the reception desk had been so helpful. While I'm discussing employees, I'd like to praise the wait staff at the restaurant La Table. I ate there most mornings and evenings during my one week stay, and found them friendly and helpful. Now for the smoke. Ibis Fes is similar to Ibis Rabat, inasmuch as there seems to be no rhyme or reason for the placement of the non-smoking rooms. The large ashtrays, located in the hallways throughout this building, only reinforce the impression that the concept of the non-smoking room is not taken seriously. An entire floor, or at least a wing needs to be dedicated to NS rooms, without ashtrays in the halls!
Convenient place well located to reach the airport, the trains or to stroll along in the new town or give a visit to the old medina, good value for money still 47 characters to go, what to say more ???
The hotel is situated in the new part of town, but with a little red taxi, you get to the Medina in 5 min ( about 10 dh in daytime). The rooms are clean, a good size, and a smalle but very ok bathroom. Well, lets call it showercel with toilet. The staff at the reception was friendly. The only thing that is very bad about the hotel, is the bar and the restaurant. No atmosphere, or a bad one. For breakfast, take for example a littele red taxi to Paul
I thought the Ibis brand would be similar in Fes as it would be in Birmingham or anywhere else.It wasn't.It was tired and shabby. My daughter and me had a long weekend in Fes and so booked the Ibis....I would not do it again..Cats were allowed into the dining room,they jumped on tables on the veranda while we were having dinner.We had a very ordinary breakfast,the air conditioning in the bedrooms did not work even though I compained about it each day we were there.One day there were no towels in our rooms.Reception told me they were coming...they were coming...they were coming.Eventually I had to go looking for them.The sun beds round the pool are very uncomfortable.I wanted a red taxi from outside the hotel to collect us for an early morning flight.The manager insisted he use the taxi the hotel had a contract with.This turned out to be a very old taxi with no working rear seat belts.
Good location & good value. Breakfast - whilst good for Morocco - falls well below standard Ibis quality in Europe. Room in poor condition - no sheets on bedding when we arrived. Generally grubby & worn in grime to the room. Good firm beds for a good nights sleep.
Nice budget hotel very good value for the price, close the train station for quick transfer to different city by train and a modern shopping mall The room small but clean and comfortable bed, the staff very polite and helpful with nice breakfast
It was nothing special. Don't bother eating in the restaurant food was tasteless, thought it was just the meal I ordered so I ordered something different was just as bad. Staff were friendly, room was clean.
Next to the gare. Lovely garden and pool. Easy to get a taxi to the medina. Take the train 1 hour to Meknes to spend the day and go back to Fes afterwards. Good small restaurants in the neighbourhood.
Helpful staff and good location at train station. Comfortable beds and good restaurant. Only complaints were that internet wifi access was sometimes slow to logon, or overused, and that towels were thin for a hotel like this. I'd stay here again.
we went there although we live in Fes just to beat the heat, have AC, and for the pool, was nice. the breakfast was good. I also enjoyed the grounds, the greenery and having a place to walk. there were a lot of kids in the pool, but generally not a problem, has a life guard all the time, bathroom facilities and place to change clothes. It is just next to the train station and near the city center, so easy access to small stores and restaurants.
It was very reasonable as I had to get two rooms...my only compliant was the air-conditioning did not seem to work too well in the rooms. The comforters provided were too heavy and when I asked for two extra pillows...all I got was one.
The room was clean and large with good Internet service. The shower leaked and made the bathroom very wet. Breakfast was excellent and good value for money. Service at reception was very brusque and dismissive, however the bar service was friendly and helpful. The hotel is located next to the train station but has a quiet garden and pool area. It is very handy if travelling by train but not located close to the Medina.
The Ibis is conveniently located on the station square. It is a well-kept chain hotel, with very clean, though typically simple, rooms. Weaker features are the unreliable WiFi signal which fades at times and the lack of BBC World which is no longer available on the cable system.
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