On arrival I greeted the manager with a smile and a nod, he looked away from me and carried on with no acknowledgement.I tried my luck with the receptionist, she didnt smile and instead of a cheerful hello all she said was, I `m listening`. now does that mean i should be quite or its an order to say something to her? either way its very rude. i tried to break the ice by saying `I m glad I ve arrived I have just driven 400 klm` her reply was `that wont get you your room` I gave up trying to get a human welcome and offered my reservation number. I was asked to pay in advance for parking as she had no guarantee I would pay on check out. I asked for discount either on parking or breakfast this was dismissed . the hotel lift was lined in cardboard with no explanation as if they didnt want it to get dirty. outside there is an ongoing building site and is very noisy and impossible to park. on the 7th floor my window had a black double cable hanging infront of it( later i found a satellite dish on the hotel feed a signal to a house opposite the hotel, probably the managers or at least a friend of his home. on check out the receptionist still wouldnt smile , even when I had told her my TV didnt work at all, she showed no emotion, I was happy to leave except there was a van parked in front of the garage exit and the hotel did nothing about it, it was up to myself as a customer to ask the polish driver to move and the situation became almost dangerous to myself as the driver was not too keen to move. he promptly put his van back in front of the garage blocking the entry and exit. I wish that I had gone to a formula one for better service.