This hotel, in which I stayed several times, is far from being new but it is attractively priced, is located in the very heart of Liege and has a garage with 24 hours security monitoring. There is however a problem with customer service. All costs for my stay had been paid before I arrived but I was told that, for that reason, I had first to make a deposit of EUR 50.00 to be allowed to telephone from my room. I declined. I then visited the reception and talked to a student (trainee). She told me that she would talk to the manager, what she did. She came back and told me that calling from the reception would be free and that the manager required a EUR 25,00 deposit (credit card reservation). I accepted this offer. Still, I believe that there is something intrinsically wrong for a company to be paid early for hotels to be used in Switzerland and Belgium and then to deny the same client access to the telephone in his room without a prior deposit. I have a silver club Accor membership but it clearly does not give me any credit in the sense of any trust, even for a telephone call... This is a great pity. Also, in the specific situation I faced, a trainee had a better sense of customer service than a full staff, which is probably the most important conclusion.