ibis Hotel, ibis Styles Hotel, ibis budget Hotel – Online hotel booking
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The reservation

How to book online, booking terms and conditions, site security…

How to book a room?

  1. "Reserve online" : enter your chosen town or city directly. Choose and confirm the dates of your stay. This will quickly access the selection of hotels available that match your search criteria.
  2. "Find a hotel on our interactive maps" : First choose your country. You will be able to see all our hotels without specifying the dates of your stay. You will of course be offered the option to make a booking when you have selected a hotel.
  3. "Express reservation" : in our guide or on our website you will find a code alongside the name of each hotel. Use this code to make an even faster express booking. Enter the ibis hotel code directly and make your booking!
For ibis hotels in France, you can also reserve your room by calling the express booking line: 0 892 686 686 (EUR 0.34€ inc. tax / min)

For ibis budget hotels in France, you can also reserve your room by calling the express booking line 0 892 688 900 (EUR 0.34 inc. tax / min)

The hotel I wish to book is not displayed.

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This means that this particular hotel is full for the period you've chosen.

To get an answer to your request, we suggest that you look for another ibis hotel close to your original preferred location, or modify your selection criteria.

When is the latest I can book online?

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If you wish to book a room for the same day, you need to make your reservation before 18:00 (local time in the country in which the hotel is situated).

For later bookings, you can reserve rooms at any time of day or night.

How many rooms and nights can I book at once online?

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For ibis and ibis Styles, you can use Internet booking to reserve up to 2 rooms for 7 consecutive nights in the same ibis hotel.

If you wish to reserve more rooms or nights, you can make a fresh booking.

For ibis, if you have a child under the age of 12 with you, you can ask for a crib or child's bed to be put in the room at no extra cost (subject to availability).

For ibis Styles, accommodation and breakfast are free for 2 children under the age of 16 sharing their parents' family suite, only when the family service is booked and subject to availability.

For ibis budget, there is no accommodation supplement for 1 or 2 children under 12 sharing their parents' room, up to a limit of 3 people per room. From age 12, children are considered as adults.

I didn't receive a confirmation number when I completed by reservation.

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You must have hit a technical problem. Please accept our apologies.

You can contact the hotel where you've tried to book, to check whether they've successfully registered your booking. Click on "More information" alongside the hotel name for the contact details.

For ibis hotels in France only, call the hotel express booking number: 0 892 686 686 (EUR 0.34€ inc. tax / min) and select the option "view/cancel a booking" and you will be given a list of bookings that you have made.

For ibis budget hotels in France only, call the hotel express booking number: 0 892 688 900 (EUR 0.34 inc. tax / min) and choose the option "view/cancel a booking" and you will be given a list of bookings that you have made.

What are your reservation conditions?

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Bookings constitute firm orders. Room reservations run from midday to midday. Non-smoking rooms cannot be booked in advance. All bookings made via the Internet are guaranteed.

Guaranteed booking:
Your booking is guaranteed either by your bank card number

Consequences of a guaranteed booking:
The hotel agrees to hold this booking until midday the following day. This guarantee ensures that the room is booked beyond 19:00, whatever time you arrive

In the event of a hitch, an ibis or ibis Styles hotel booking must be canceled at the latest on the day of your arrival before 18:00 (local time in the country in which the hotel is situated) via the Internet or before 19:00 (local time in the country in which the hotel is situated) by contacting the hotel directly.

In the event of a hitch, an ibis budget hotel reservation must be canceled at the latest on the day of your arrival before 18:00 (local time in the country in which the hotel is situated) via the Internet or before 18:00 (local time in the country in which the hotel is situated) by contacting the hotel directly.

If you do not turn up at the hotel and you haven't canceled your booking, you will be billed for the first night.

Until what time does the hotel keep the room I booked online?

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At ibis and ibis Styles, we can welcome you 24 hours a day.

A booking made online and guaranteed with your bank card number or ibishotel.com card means the room is reserved beyond 19:00, whatever time you arrive.

In the event of a hitch, any ibis or ibis Styles hotel booking must be canceled at the latest on the day of your arrival before 18:00 (local time in the country in which the hotel is situated) via the Internet or before 19:00 (local time in the country in which the hotel is situated) by contacting the hotel directly.

In the event of a hitch, any ibis budget hotel reservation must be canceled at the latest on the day of your arrival before 18:00 (local time in the country in which the hotel is situated) via the Internet or before 18:00 (local time in the country in which the hotel is situated) by contacting the hotel directly.

Note: if you do not turn up at the hotel and you haven't canceled your booking, you will be billed for the first night.

Do I have to provide my bank card number to make a reservation online?

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We need your bank card number to log and guarantee your Internet booking.

To ensure confidentiality, all bank details are encrypted.

Is there a risk when I provide my bank card number on your website?

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No, our site is secured by data encryption.

To guarantee your security and ensure optimum confidentiality, our website uses the SSL encryption protocol. When transferring data on the network, your bank details along with all data entered into the various forms is automatically encrypted.

The SSL (Secure Socket Layer) encryption system automatically encrypts information before it is transmitted over the network. It can only be decrypted using a unique key once it has arrived on our server.

Developed by Netscape, SSL is the most widely used and one of the best secure transaction systems today. In order to offer you the best possible tool, we will continue to monitor and analyze future security systems, which will be implemented as soon as they are developed.

To use this system, you simply need to check that your browser is compatible (in general, version 3 or above). To do this, check that you can see one of these icons, either at the bottom left of your screen (for Netscape) or at the bottom right (for Microsoft Internet Explorer).

Is my account debited immediately when I provide my bank card number on your website or do I pay at the hotel when I check out?

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Your bank card number is used to guarantee your room booking all night. You will not be debited and will pay for your stay on leaving the hotel, unless otherwise mentioned in the rate description and conditions of sale.

If you do not turn up in an ibis or ibis Styles hotel, any reservation guaranteed for an arrival time after 19:00 which is not canceled before 18:00 (via the Internet) or before 19:00 (at the hotel) will be billed for the first night.

If you do not turn up in an ibis budget hotel, any reservation guaranteed for an arrival time after 18:00 which is not canceled before 18:00 (via the Internet or at the hotel) will be billed for the first night.

Can I book online and call the hotel directly to change my reservation?

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Of course!
Just print out and keep the page showing your confirmation number; this shows all the details of your booking and the contact details of the hotel.

How can I find out if there are rooms available in a particular hotel?

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The reservation section for the ibis family sites has been designed to show only hotels with rooms available for the dates of your stay. If the hotel that you wish to stay in is full on your chosen dates, the booking system will ask you to search for another ibis hotel near to your destination, or to modify your selection criteria.

How can I find out the prices for a particular hotel?

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To find out the prices in hotels open for sales in the location of your choice, enter the dates of your stay and the best available rate will be indicated in the list of hotels.

Can I book a thalassotherapy treatment at ibis hotels with the treatment package?

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You can only reserve your hotel room at www.ibishotel.com .

To find out more about the cures and treatments on offer and book a "health stay", please go to the
Thalassa Sea and Spa section at www.thalassa.com..

I lost my reservation number. How can I view or cancel my reservation?

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Contact the hotel in which you have made this booking directly and say that you've booked via the Internet.

In future, to avoid losing your reservation number:
- Print out the page on which it is shown.
- Request a confirmation email showing this number by checking "Yes" when this option is offered.

To find out the telephone number of an ibis hotel, look for the hotel on a map . Click on "More information" alongside the name of the hotel.

You can also contact the reservation office nearest to you.


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