With Field Service Anywhere, you have the ability to configure the application at a system level in order to get the right data to your remote technicians. Depending on your needs and remote data storage capacity, FSA has several configurable parameters which allow you to regulate how many service calls and how much contract information is sent to the remote devices. For example, you can transmit service calls for just the technician assigned, and all service calls for the technician’s office (regardless if he is assigned to the service call), and all service calls for the technician’s service area (regardless if he is assigned to the service call). This is a great option for those service organizations that share service calls among technicians in a given office or service area. Likewise, access to contract data is important in the field for many organizations. Not only for the items being serviced, but any items the company may have on contract. Therefore, the option to sync full contracts is a valuable feature that can empower your techncians in the field to look at additional contract revenue for items not under contract. You can refer to pages 18-20 of the Field Service Anywhere Installation Guide for specifics on the data synchronization rules.
Posted in Field Service Anywhere
